Rachel Morris
Customer Service Representative at Liverpool Mutual Homes- Claim this Profile
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Topline Score
Bio
Steven Matthews
Since joining my team, Rachel has demonstrated exemplary customer service. Rachel has the ability to adapt her communication styles to suit her audiences and consistently scores 100% for call quality. During her time on my team Rachel has demonstrated excellent leadership skills, taking on additional responsibility and managing our blended media platforms including web chat, email and social media. Rachel's background in Independent living management quickly made her an integral part of the team, providing guidance to her colleagues and myself. I feel Rachel naturally fulfills the role of advisor and should be looking at embarking on a more senior path in the near future.
Steven Matthews
Since joining my team, Rachel has demonstrated exemplary customer service. Rachel has the ability to adapt her communication styles to suit her audiences and consistently scores 100% for call quality. During her time on my team Rachel has demonstrated excellent leadership skills, taking on additional responsibility and managing our blended media platforms including web chat, email and social media. Rachel's background in Independent living management quickly made her an integral part of the team, providing guidance to her colleagues and myself. I feel Rachel naturally fulfills the role of advisor and should be looking at embarking on a more senior path in the near future.
Steven Matthews
Since joining my team, Rachel has demonstrated exemplary customer service. Rachel has the ability to adapt her communication styles to suit her audiences and consistently scores 100% for call quality. During her time on my team Rachel has demonstrated excellent leadership skills, taking on additional responsibility and managing our blended media platforms including web chat, email and social media. Rachel's background in Independent living management quickly made her an integral part of the team, providing guidance to her colleagues and myself. I feel Rachel naturally fulfills the role of advisor and should be looking at embarking on a more senior path in the near future.
Steven Matthews
Since joining my team, Rachel has demonstrated exemplary customer service. Rachel has the ability to adapt her communication styles to suit her audiences and consistently scores 100% for call quality. During her time on my team Rachel has demonstrated excellent leadership skills, taking on additional responsibility and managing our blended media platforms including web chat, email and social media. Rachel's background in Independent living management quickly made her an integral part of the team, providing guidance to her colleagues and myself. I feel Rachel naturally fulfills the role of advisor and should be looking at embarking on a more senior path in the near future.
Experience
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Liverpool Mutual Homes
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United Kingdom
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Construction
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1 - 100 Employee
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Customer Service Representative
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Jan 2015 - Present
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Independent living scheme manager
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Apr 2013 - Jan 2015
Managed a scheme for adults 55+
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Wired
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Computer Networking Products
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Pupil Advocate
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Mar 2012 - Apr 2013
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Information worker
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May 2011 - Mar 2012
Signposting clients to relevant services to meet their requirements Signposting clients to relevant services to meet their requirements
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Advocacy Experience Ltd
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Hospitals and Health Care
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1 - 100 Employee
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Independent mental capacity advocate
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Nov 2010 - May 2011
Providing advocacy for adults who lacked mental capacity to make decisions for themselves about their care and/or health Providing advocacy for adults who lacked mental capacity to make decisions for themselves about their care and/or health
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The SLC Group
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Hospital & Health Care
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1 - 100 Employee
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Senior Support Worker
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Jul 2008 - Nov 2010
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Education
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Liverpool John Moores University
Bachelor of Applied Science - BASc, Applied Psychology -
1996 - 2001
Hillside High School
Community
