Experience

Vimto

• United Kingdom
• Food and Beverage Services
• 1 - 100 Employee

• Customer Service and Logistics Co-ordinator

  • Jan 2023 - Present



Geobear Global

• United Kingdom
• Civil Engineering
• 100 - 200 Employee

• Customer Experience Manager

  • Feb 2017 - Dec 2022

  Customer Service • Customer Experience • Account Management • Social Media Management • Digital Marketing • Content Creation • Brand Image • Event Planning Geobear (formerly Uretek) is an international organisation that provides solutions & treatment for ground that is experiencing subsidence or instability. Our values, professionalism, customer first & zero harm mean that we are always striving to provide our customers with the most convenient, reliable & cost effective solution whilst minimising any negative impacts to people or the environment. My role at Geobear is varied between customer service & marketing. I aim to provide our customers a great experience every time. I provide information about our solutions, respond to enquiries & provide residential customers their completion paperwork. We review feedback from our customers, both compliments & complaints. If we receive a complaint, I assist in the process of resolving the issue. We all want to learn from our mistakes, so a complaint is never seen as a negative . It will always be dealt with seriously & helps us to improve our processes to avoid recurrence in the future. My role within marketing, is to assist our Marketing Director with content & brand awareness. I manage the company social media channels, scheduling posts for the weeks ahead. I assist with content creation for both social media/company website & report on social media performance monthly. It is important our customers have access through different channels of communication, social media is a great way of keeping customers updated with all things subsidence & our latest news as it comes in. I aim to provide engaging content that people want to see. Lastly, I assist with events & hospitality. It is important that I coordinate & plan events in advance of the day. This ensures everything runs smoothly, & all participants have a good experience. Show less



STEVE WOODS LIMITED

• Truck Transportation
• 1 - 100 Employee

• Sales Engineer

  • Jun 2014 - Feb 2017

  Excavator and Bulldozer undercarriage parts supplier for UK and overseas•Produce sales quotations for UK / International customers•Evaluation of technical drawings to provide correct parts.•Responsible for content generation for company website & social media pages•Produce marketing material inc. leaflets/ product photography/ mailshots.•Telephone/ face to face sales interations.

• Sales Administrator

  • Aug 2008 - Jun 2014

  •Sales support for the Sales team•Send quotations via email/telephone/ face to face•Complete simple sales enquiries. •Responsible for Warranty Claims and Transport enquiries.•Responsible for producing website content/ photography with the support of management. •Responsible for the production and distribution of company marketing material, with the support of management



Environmental Waste Controls Ltd

• United Kingdom
• Environmental Services
• 1 - 100 Employee

• Sales Support Administrator

  • Dec 2006 - Aug 2008

• Administrator

  • Aug 2006 - Dec 2006