Experience

Managed Business Solutions

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Product Management Lead

  • Nov 2014 - Present

• Senior Business Solutions Consultant

  • Dec 2019 - Present

• Senior Business Systems Analyst

  • Nov 2014 - Present

  Lead BA and integral team member on several projects, including information management systems, BI reporting tools, UAT and QA script authoring, and business development proposal writing. Responsible for:• Requirements gathering• End to end proposal writing• Steering Committee participation• Use case authoring• Business process diagramming• Workflow analysis• User story and business rule definition• UAT script, test planning and analysis• QA test plan creation• Alternatives Analysis lead• Requirements traceabilityProficient in:• SCRUM• JIRA, Sharepoint Show less



University of Northern Colorado

• United States
• Higher Education
• 700 & Above Employee

• Adjunct Professor

  • Jan 2022 - Present



CoreSite

• United States
• IT Services and IT Consulting
• 300 - 400 Employee

• IT Business Analyst

  • Jun 2013 - Nov 2014

  Integral team member on several projects, including .net quoting tool and order system. Responsible for: • Requirements gathering • Use case analysis and modeling • Business process diagramming • Workflow analysis • User story and business rule definition • UAT script, test planning and analysis • Iteration planning • Story maps • Use case definition • Requirements traceability Proficient in: • Kanban, • ServiceNow, Sharepoint, Visio, SFDC admin trained, Docusign, CloudSense, Conga Show less



Contract Business Analyst, Technical Writer, and Editor

• Business Analyst

  • Jan 2005 - Jun 2013

  • Assist with defining business rules for migration to new database structure. • Define requirements and use cases for software development. • Write end-user manuals, update and installation instructions, and online help. • Work with marketing team to develop and write effective white papers, web pages, video scripts, and other customer-oriented email and mail communications. • Interview and collaborate with stakeholders to determine business requirements and develop business rules, enhancements, and development strategy. • Write software manuals, tech notes, white papers, video scripts, end-user documentation, update instructions, and installation instructions. • Write Use Cases and User Stories for better requirements understanding. Show less



Clean Air Lawn Care, Inc.

• United States
• Consumer Services
• 1 - 100 Employee

• Business Analyst & In-House Compliance

  • Jan 2009 - Aug 2011

  • Managed all aspects of FTC-­‐regulated Franchise Disclosure Document, including editing, writing, and compiling. • Responsible for compliance with multiple federal and state regulations regarding disclosure and proper registration of franchise information. • Interviewed stakeholders and defined requirements for emerging business concepts. • Met and collaborated with prospective franchisees regarding obligations, rights, and responsibilities as they pertain to buying a franchise. • Assisted with closing details for new franchise purchases, as well as transfers. • Wrote all contracts and agreements and established editorial standard for corporate communications. Show less



CheckMark Software, Inc

• Communications Manager

  • Nov 1992 - Mar 2004

  • Developed, designed, wrote, and managed a myriad of documents from accounting and payroll software user manuals, online help, tech notes, software update and installation instructions to release notes, knowledge base articles and product-­‐independent white papers. • Developed flowcharts for all content for website redesign and business processes. • Collaborated with programmers, technical support, end-­‐users, and consultants to identify and document business requirements and business rules. • Managed all aspects of software advertising and channel distribution. • Wrote all sales and marketing materials. • Organized and attended trade shows, user conferences, and managed vendor relationships. • Identified and developed key partnerships for integrating accounting and payroll software with vertical market solutions. • Headed up and provided technical support for Certified Consultant program. • Developed document templates and implemented editorial standards. Show less



Half Price Books, Inc

• Manager

  • Jun 1989 - Sep 1991

  • Handled day-­‐to-­‐day customer service, retail, cash register, employee scheduling, and banking duties for busy 8000 sf book store. • Interviewed and hired all employees. • Handled all merchandising displays, inventory, stocking, and vendor relations. • Handled day-­‐to-­‐day customer service, retail, cash register, employee scheduling, and banking duties for busy 8000 sf book store. • Interviewed and hired all employees. • Handled all merchandising displays, inventory, stocking, and vendor relations.



Luper, Wolinetz, Sheriff & Neidanthal

• Dayton, Ohio Area

• Clerk/Runner

  • May 1988 - Sep 1989