Experience

UMassFive College Federal Credit Union

• United States
• Banking
• 1 - 100 Employee

• Senior Member Service Specialist

  • Oct 2018 - Present

  Hadley, MA ৹In order to receive this title, passed several in-house tests on banking and product knowledge. Maintained high sales goals for several months while never compromising on the Credit Union's promise of keeping the member's best interest at heart. Attended several seminars to deepen understanding of the world of finance. ৹Pioneered the Credit Union's roll out of business accounts. Reached out to Credit Union business owners to invite them to open these new account types with the Credit… Show more ৹In order to receive this title, passed several in-house tests on banking and product knowledge. Maintained high sales goals for several months while never compromising on the Credit Union's promise of keeping the member's best interest at heart. Attended several seminars to deepen understanding of the world of finance. ৹Pioneered the Credit Union's roll out of business accounts. Reached out to Credit Union business owners to invite them to open these new account types with the Credit Union. Assisted in giving our Account Services department feedback about the process of opening our first business accounts, helping to improve and streamline our procedures. ৹In charge of managing the Credit Union's community room, booking out the space, creating contracts for its use, and ensuring that the space is ready for use. ৹Act as back-up for the Community Outreach Manager at the Hadley branch, giving free financial seminars to our members on matters such as improving credit, budgeting, etc. Collaborating with the Outreach Manager to develop further curriculum to better serve our members. ৹Act as back-up Trainer at the Hadley branch, working with new employees to develop their skills and ease them into their new positions. ৹Regularly coach at-risk members to help them find their feet financially, assisting them with budgeting, payment plans, etc. ৹Frequently volunteer to represent the Credit Union in community service and outreach events. ৹Continue to engage in all of my previous activities as a Member Service Specialist, tellering, processing loans, and meeting with members to assist with their financial needs and eliminate their concerns.

• Member Service Specialist

  • Mar 2017 - Sep 2018

  Springfield, MA ৹Conducted loan interviews with members of the Credit Union, advising them of the best financial path to take. ৹Built, closed, and booked loans. ৹Built several types of loans, ranging from home equities, to credit cards, to student loans. ৹Opened a variety of financial accounts, adhering to all financial regulations and security procedures. ৹Used accounting skills on a daily basis, balancing several drawers each night and moving funds between different general… Show more ৹Conducted loan interviews with members of the Credit Union, advising them of the best financial path to take. ৹Built, closed, and booked loans. ৹Built several types of loans, ranging from home equities, to credit cards, to student loans. ৹Opened a variety of financial accounts, adhering to all financial regulations and security procedures. ৹Used accounting skills on a daily basis, balancing several drawers each night and moving funds between different general ledgers. ৹Maintained Excel spreadsheets in order to track several vault balances. ৹Assisted any of the Credit Union’s members with any financial issues they might have encountered, advising and problem-solving.

• Debt Solutions Specialist II

  • Aug 2016 - Feb 2017

  Hadley, MA ৹ Created and recorded policies and procedures for the department. ৹ Trained new hires in all aspects of running the department and managing workload, educated them on collections law and procedures. ৹ Assisted in vehicle repossession management, crafting letters, arranging pick-ups and auctions, and made sure the department followed all needed legal processes. ৹ Completed all previous duties of my Debt Solutions position in addition to managing all delinquent credit card… Show more ৹ Created and recorded policies and procedures for the department. ৹ Trained new hires in all aspects of running the department and managing workload, educated them on collections law and procedures. ৹ Assisted in vehicle repossession management, crafting letters, arranging pick-ups and auctions, and made sure the department followed all needed legal processes. ৹ Completed all previous duties of my Debt Solutions position in addition to managing all delinquent credit card accounts.

• Debt Solutions Specialist

  • Sep 2015 - Jul 2016

  Hadley, MA (August 2015 - Present) ৹ Assisted the AVP of Debt Solutions in working on the credit union's delinquent real estate portfolio. Worked with members of the credit union to create payment arrangements, crafted appropriate right to cure letters, assembled foreclosure documents, and corresponded with attorneys as needed as part of regular duties. ৹ Sole manager of all negative accounts in the Credit Union's portfolio. Determined member's access to ability to use overdrawn accounts, the… Show more (August 2015 - Present) ৹ Assisted the AVP of Debt Solutions in working on the credit union's delinquent real estate portfolio. Worked with members of the credit union to create payment arrangements, crafted appropriate right to cure letters, assembled foreclosure documents, and corresponded with attorneys as needed as part of regular duties. ৹ Sole manager of all negative accounts in the Credit Union's portfolio. Determined member's access to ability to use overdrawn accounts, the amount a member was able to overdraw their account, contacting member's about their overdrawn accounts, and charging off, closing, and reporting these accounts. ৹ Managed all delinquent unsecured loans in credit union's portfolio. Contacted members to create payment arrangements, employing active listening skills to work with member's to best help the member bring their loan current. Counseled members to best assist with whatever personal or financial situation that was causing their delinquent loan, providing support and assistance while keeping what was best for them and for the credit union in mind. ৹ Conducted skip tracing to attempt to make contact with unreachable members. Used social media, search engines, and personal information databases to find usable contact information. ৹ Assembled and presented monthly delinquency reports and recommended charge offs to CEO, CFO, and small management team. ৹ Managed all incoming credit disputes. Audited loan payment history, details, and verified borrower's identity. ৹ Achieved record low numbers in monthly delinquencies and charge off amounts. ৹ Created policies and procedures as needed for the department, including credit dispute procedures and a statement on our department's fraud policy. ৹ Assisted in bankruptcy processing and management.

• Contact Center Representative

  • Mar 2015 - Sep 2015

  Hadley (March 2015 - July 2015) ৹ Conducted financial transactions over the phone, transferring funds and taking in outside funds to pay loans. ৹ Provided technical assistance with electronic services the credit union offered, helping members navigate online banking, the mobile app, shared branching, and other services. ৹ Used in-depth knowledge of credit union's loaning process, credit scores, and other fields of financial expertise to guide members. ৹ Used extensive… Show more (March 2015 - July 2015) ৹ Conducted financial transactions over the phone, transferring funds and taking in outside funds to pay loans. ৹ Provided technical assistance with electronic services the credit union offered, helping members navigate online banking, the mobile app, shared branching, and other services. ৹ Used in-depth knowledge of credit union's loaning process, credit scores, and other fields of financial expertise to guide members. ৹ Used extensive problem-solving abilities in order to troubleshoot any problems member's might encounter. Assisted in solving debit and credit card issues, loan repayment, account selection, and many other issues. ৹ Instrumental in assisting member's with credit union's switch to a new online banking system, working long hours in order to help assure a smooth transition.

• Teller

  • Oct 2014 - Mar 2015

  Amherst, MA (October 2014 - February 2015) ৹ Conducted transactions for members, handling and moving money. ৹ Identified members' financial needs and provided guidance on investing with the credit union, taking out loans, repaying loans, and opening accounts.



Allegheny College

• United States
• Higher Education
• 500 - 600 Employee

• Technology Consultant

  • Sep 2010 - May 2013

  Meadville, PA ৹ Provided system and website training for incoming and struggling students and taught classes on how to use programs. ৹ Conducted classes on program usage, website usage, and network usage. ৹ Held office hours where students could receive an individual consultation. During these hours I would solve any issues the students had with websites, programs or any other technological issue.

• Financial Services Office Assistant

  • May 2012 - Aug 2012

  Meadville, PA ৹ Received, answered, and directed phone calls daily. ৹ Organized, filed, and faxed confidential documents. ৹ Due to my concentrated study in environmental science, I was asked to research hydrofracking companies in the area, along with their practices and rates, by the head of the department.



Obama for America

• United States
• Political Organizations
• 100 - 200 Employee

• Summer Organizer

  • Jun 2011 - Aug 2011

  Belknap County, New Hampshire ৹ Solely in charge of organizing the Obama Administration’s presidential campaign in Belknap County, NH. Reported in to the statewide initiative daily in order to deliver accurate data. ৹ Met with local representatives, along with past and potential volunteers, to organize phone banking, canvassing of businesses, local events and homes, and team building. ৹ Created spreadsheets from data I assembled and uploaded these charts online. ৹ Used social media, such as Twitter and… Show more ৹ Solely in charge of organizing the Obama Administration’s presidential campaign in Belknap County, NH. Reported in to the statewide initiative daily in order to deliver accurate data. ৹ Met with local representatives, along with past and potential volunteers, to organize phone banking, canvassing of businesses, local events and homes, and team building. ৹ Created spreadsheets from data I assembled and uploaded these charts online. ৹ Used social media, such as Twitter and Facebook, to organize and publicize campaign efforts. ৹ Headed phone-banking sessions, making hundreds of phone calls a day in order to reach out to constituents. Show less



Girl Scouts of the Green and White Mountains

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Unit Assistant

  • Jun 2008 - Aug 2008

  Antrim, NH ৹ Cared for and nurtured girls between the ages of six and seventeen. Situations I provided over were mitigating disagreements, dealing with homesickness, providing first aid and overall acting as a positive role model. ৹ Developed programming for my campers and included lessons in arts and crafts, camping and orienteering, hiking, team-building, diversity and any other topics that the girls demonstrated interest in learning.