Experience

Sabre Australia and New Zealand

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Program Manager

  • Mar 2018 - Present

• Sabre Migration Leader NSW/ACT (Systems Deployment Project for Flight Centre Travel Group)

  • Jul 2017 - Mar 2018

• Product Manager

  • Apr 2013 - Jul 2017

  Product ownership and management of Sabre Australia and New Zealand SAAS mid-office travel management solution, Sabre Agency Manager (SAM)

• Software Support Analyst & Team Leader

  • May 2010 - Apr 2013

  Coaching and guiding a team of 10 staff to deliver customer service to travel companies using software products including corporate and leisure online booking engines and travel management systems. At the same time, operating as a support analyst for escalated queries - conducting troubleshooting and problem solving for complex and financial related issues.



New England Travel Centre

• Australia
• 1 - 100 Employee

• Finance/Accounts Manager, Technology Officer, Administrative Assistant, Travel Consultant

  • May 2004 - May 2010

  Finance/Accounts Manager: management of all aspects of the travel agency trust account including accounts payable, receivable, bank reconciliation, reporting and preparation for audit; supervision and support to a team of 12 staff in the use of mid-office software (Tramada). Technology Officer: support and maintenance of travel agency technology, project involvement in working with a close vendor to customise a software solution for end-client by providing input to business requirements, communication with stakeholders, testing and software support Administrative Assistant: administrative, marketing and communications activities, copywriting, website maintenance and update using CMS Travel Consultant: business and leisure travel consulting and fulfilment