Experience

New York Institute of Technology

• United States
• Higher Education
• 700 & Above Employee

• Senior System Analyst

  • Jun 2023 - Present



Ai-RGUS - No Camera Left Behind®

• United States
• Information Technology & Services
• 1 - 100 Employee

• Technical Support Specialist

  • Mar 2023 - May 2023



New York Institute of Technology

• United States
• Higher Education
• 700 & Above Employee

• Technical Support Specialist

  • Jun 2011 - Sep 2020

  Monitor ticketing system, troubleshoot various hardware and software issues, work with other departments to resolve issues (i.e. Networking, Data Warehouse), manage projects (i.e. Windows 7 and 10 roll-out, student laptop updating), imaging desktops/laptops, phone support, remote support using different remote tools, in-person support, research new procedures for automation, organize collected user data, support student technology needs, support computer based student exams, set up resources for team members to communicate and organize schedule and tasks, lead of various projects and upgrades Show less



Alleghany Pharmacal Corporation

• IT Manager

  • 2010 - Sep 2011

  Troubleshoot problems on individual computers Maintain server function Complete other technology related tasks Troubleshoot problems on individual computers Maintain server function Complete other technology related tasks



Dr. Mary's Chiropractic

• Receptionist

  • 2006 - 2010

  Answer phones and make appointments for patients, file confidential patient information, organize business financials, keeping the front desk organized. Answer phones and make appointments for patients, file confidential patient information, organize business financials, keeping the front desk organized.



Alleghany Pharmacal Corporation

• Chief Clerical Consultant

  • 2006 - 2009

  Supervise and delegate work assignments. Responsible for posting inventory. Implemented hands-on training with new employees. Supervise and delegate work assignments. Responsible for posting inventory. Implemented hands-on training with new employees.



Parkville Library

• Page

  • 2003 - 2007

  Assisted patrons with check-in/check-out of library materials and collection of late fees. Responsible for shelving library materials. Assisted patrons with directional assistance and basic information. Assisted patrons with check-in/check-out of library materials and collection of late fees. Responsible for shelving library materials. Assisted patrons with directional assistance and basic information.