Senior Program Manager

• Aug 2022 - Present

Freelance Product Designer

• Sep 2020 - Aug 2022

This investment in my professional education helped me understand more about the in’s and out’s of the full user experience. It also helped to make me a more useful asset and ally to a graphic or technical design team. Working in this program perfected my proficiency (and love) of Figma and other designing tools like Adobe, InVision and more! This investment in my professional education helped me understand more about the in’s and out’s of the full user experience. It also helped to make me a more useful asset and ally to a graphic or technical design team. Working in this program perfected my proficiency (and love) of Figma and other designing tools like Adobe, InVision and more!

Design Project Manager

• Jun 2021 - Jul 2022

I provide work around process refinement, platform migration, on-boarding documentation, resource management and iterating on departmental frameworks. I solve cross-functional gaps and overlaps and build bridges to create clearer communication lines. I happily bring organization and levity to internal and external stakeholder interactions which can be especially helpful as we build consistency around departmental timeline, process and strategy. I provide work around process refinement, platform migration, on-boarding documentation, resource management and iterating on departmental frameworks. I solve cross-functional gaps and overlaps and build bridges to create clearer communication lines. I happily bring organization and levity to internal and external stakeholder interactions which can be especially helpful as we build consistency around departmental timeline, process and strategy.

Project / Product Manager

• Jan 2019 - Sep 2020

I revitalized a tour product with little internal or external buy-in in less than 6 months. Performing stakeholder interviews, user research exercises, data analyses, and deep-diving into process led me to being an SME for the product known as Tours Under 2 Hours.With my experience building the previous product, I helped our lean team pivot in the pandemic to build a new tour product: Tours from Home in less than 2 weeks with over 25 virtual tour products. These experiences helped me develop a deep understanding of business objectives, product evangelization and roadmap architecture. Show less

Director of HR & Culture

• Jan 2017 - Jul 2019

I designed and strategized the architecture of the People Ops team focusing on core pillars of Hiring, On-Boarding, Development, Compliance + Culture. As a member of our C-Suite / Director team I led multiple initiatives and platform implementations that helped scale our company from 38 to over 100 international employees. I facilitated virtual retreats and company-wide internal learning sessions, and educated the organization on OKR methodologies, resulting in greater collaboration and less fragmentation. I focused on staff development, cross-functional collaboration and strategy. Show less

Training and Development Manager

• Sep 2015 - Jan 2017

Front of House Manager

• Jul 2014 - Dec 2014

I was responsible for oversight of Purchasing, Scheduling, Payroll and Disciplinary actions of Front Office. I assisted with interviewing for Assistant Manager-level positions as well as a Entry-Level positions and acted with Hotel team in meetings with Union Representatives. I offered insight at Catering, Revenue and Customer Service-focused meetings on behalf of the Guest Services and Front of House teams.

Assistant Front of House Manager

• Sep 2013 - Jul 2014

I assisted with Purchasing, Scheduling and Payroll for department and facilitated weekly and monthly performance-based incentive programs and training/development for staff.

Assistant Front Office Manager

• Apr 2012 - Sep 2013

I handled escalated guest interactions and supervised a staff of Front Office Agents, Bellmen, Concierge, Operators and Valet. I took part in a 10-Week Dale Carnegie Management Training and proudly received Breakthrough Award and Outstanding Speech Award. I was a member of our Green Team (focus on assisting the property to be more eco-conscious) and Service Force (a team interested in innovative ways to enhance guest experience).

Meeting Concierge

• May 2011 - Apr 2012

I ensured meeting facilitator and participant satisfaction through high attention to detail, anticipation of client needs, and conflict resolution. I was responsible for transforming negative guest experiences into positive ones, with the use of cross-functional solutions. I maintained strong interpersonal relationships with all departments of the hotel to meet guest needs and I created amenity packages, gift baskets, and custom recommendation lists for hotel clients to enrich their experiences. Show less

Front Desk Agent

• May 2010 - May 2011

I handled the daily interactions of all guests throughout the lifecycle of their stay. I received the DISTINGUISHED SERVICE AWARD for December 2010 and diversified my skillset by cross-training at the Concierge desk to serve in both roles.