Rachel Madden-Ward

Head Of Customer Experience at Worthing Theatres and Museum
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Contact Information
us****@****om
(386) 825-5501
Location
Lancing, England, United Kingdom, UK

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Credentials

  • First Aid at Work Level 3 (VTQ) - FAW Requal Blended
    ProTrainings Europe Ltd
    Aug, 2022
    - Sep, 2024

Experience

  • Worthing Theatres and Museum
    • United Kingdom
    • Entertainment Providers
    • 1 - 100 Employee
    • Head Of Customer Experience
      • Apr 2021 - Present

      Part of the senior leadership team. Overseeing the operation of front of house, bars, retail and box office across 4 venues.

    • Front Of House Manager
      • Apr 2018 - Apr 2021

      Front of house manager for 3 venues.

  • Theatre Royal Brighton
    • United Kingdom
    • Entertainment
    • Box Office Assistant
      • Aug 2015 - Mar 2018

      Selling tickets using Audience View booking system

    • Stage Door
      • Aug 2015 - Mar 2018

      Stage Door Keeper.Responsible for the security of the building including signing in/out staff & visiting artists.Providing service for visiting companies and casts. Responsible in the event the fire alarm panel sounded.

    • Duty Manager
      • Aug 2015 - Mar 2018

      Leading and managing the front of house team for a show or event.

  • Phoenix Artist Club
    • United Kingdom
    • Performing Arts
    • 1 - 100 Employee
    • Bartender
      • Dec 2014 - Apr 2015

      Bar tending at a exclusive members only west end bar. Bar tending at a exclusive members only west end bar.

  • Ambassador Theatre Group
    • United Kingdom
    • Entertainment Providers
    • 700 & Above Employee
    • Usher
      • Aug 2014 - Feb 2015

      Front of house usher and bar staff at various west end theatres. Main base being Phoenix Theatre. Cover for Apollo Victoria, Lyceum, Piccadilly & Harold Pinter. Front of house usher and bar staff at various west end theatres. Main base being Phoenix Theatre. Cover for Apollo Victoria, Lyceum, Piccadilly & Harold Pinter.

  • Wetherspoons
    • United Kingdom
    • Restaurants
    • 1 - 100 Employee
    • Bartender
      • Apr 2014 - Nov 2014

      Bartending & waitressing at a busy London Pub & Restaurant Bartending & waitressing at a busy London Pub & Restaurant

  • Royal Caribbean International
    • United States
    • Leisure, Travel & Tourism
    • 700 & Above Employee
    • Entertainment host
      • May 2010 - Dec 2013

      Entertainment host, Bingo Host & Dance Captain onboard Royal Caribbean cruise ships: Mariner, Adventure, Voyager & Independance of the seas. Duties included: devising and delivering an activities programme daily for 6 month contracts. Entertainment host, Bingo Host & Dance Captain onboard Royal Caribbean cruise ships: Mariner, Adventure, Voyager & Independance of the seas. Duties included: devising and delivering an activities programme daily for 6 month contracts.

  • Care Connect
    • Individual & Family Services
    • Carer
      • Mar 2013 - Aug 2013

      Assisting disabled or vulnerable people with grooming and personal hygiene, preparing meals and providing emotional support Assisting disabled or vulnerable people with grooming and personal hygiene, preparing meals and providing emotional support

Community

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