Business Analyst

• Jul 2023 - Present

Senior Operations Analyst

• Aug 2022 - Mar 2023

I served as a Business and Technology Liaison between business stakeholders and IT and identified communication pain points and gaps in process documentation. I increased report utilization by 75% by conducting a deep-dive analysis into loan and investment data and upgrading reports for internal stakeholders and investors. I created and implemented an action plan for documentation consolidation and standardization of over 150 process documents. I eliminated process duplication by consolidating mailbox intake processes of 15 mailboxes. Show less

Security Analyst / CIS Cyber Engineer

• May 2020 - Aug 2022

As a liaison between account and application owners and the Cyber Security team, I helped to remediate the privileged access of over 1500 servers and vault/onboard 45,000 instances of service accounts and human accounts in CyberArk. I was a leader in our efforts to streamline this remediation process and combine it with Agile Methodology. I refined this process, and created the detailed documentation for it so that those who follow in the team's footsteps could understand and execute the process in place to most effectively perform the remediation steps, and meet the regulatory guidelines. Show less

Senior Data and Business Analyst

• Jan 2020 - Feb 2020

In this short contract, I worked closely with team leads in assisting with solution documentation and project management tools to meet IT requirements. I gathered and translated high-level business requirements into functional metrics. I identified, tracked, and analyzed key metrics that impacted and guided projects to success. In this short contract, I worked closely with team leads in assisting with solution documentation and project management tools to meet IT requirements. I gathered and translated high-level business requirements into functional metrics. I identified, tracked, and analyzed key metrics that impacted and guided projects to success.

Business & Data Analyst / IBM Cognos Developer

• Apr 2019 - Oct 2019

I collaborated with team leads to create documentation and deliver project management tools to meet IT requirements. I developed over 10 ad-hoc reports and 15 Report Templates for Project and Approval Tracking for stakeholders. By developing a dashboard Project Fitness Audit report, managers to identify and mitigate requirements deficiencies in PM processes and data entry. I identified and streamlined over 30 processes that had a company-wide impact and increased productivity by 15%. I identified and implemented a process improvement opportunity for Service Notifications resulting in a 500% efficiency gain. Show less

Business Process Development Manager

• Feb 2018 - Feb 2019

I managed all aspects of operations including menu development, processing food, recipe implementation Raw Materials cost analysis (BoM) development, and inventory and ordering. I managed all aspects of operations including menu development, processing food, recipe implementation Raw Materials cost analysis (BoM) development, and inventory and ordering.

Senior Business Analyst / IBM Cognos Developer

• Oct 2009 - Jul 2015

I received company-wide recognition for developing business plan reports for managers, using Cognos Report Studio as an SME, creating a 50,000% efficiency gain for all operations. I was featured in the company "Globalink" magazine for showing this initiative and freeing up significant time and energy for managers. I served as a Project Manager for the construction plan review department. As a business analyst, I solicited business and technical requirements from stakeholders; documented requirements, use cases, process flow charts, and procedures. I also provided department training on systems and process updates. Show less