Experience

Jiahui Health 嘉会医疗

• China
• Hospitals and Health Care
• 100 - 200 Employee

• 呼叫中心

  • Nov 2022 - Present



Aspire Lifestyles

• United States
• Travel Arrangements
• 700 & Above Employee

• Lifestyle concierge

  • Jul 2021 - Nov 2022



Booking.com

• Netherlands
• Software Development
• 700 & Above Employee

• Customer Service Representative

  • Aug 2015 - Jun 2021

  1. Accept customer consultation, record customer consultation and complaint content, and give feedback to customers according to the corresponding process; 2, can promptly find the needs and opinions of the caller, and record and report; 3. Provide customers with complete and accurate solutions and information, solve customer problems and provide high quality services; 4. Share information with colleagues or supervisors, accumulate knowledge, and provide basis for process improvement; Show less



JJ TRAVEL LTD.

• Shanghai City, China

• Operator

  • Feb 2012 - Jul 2015

  Worked as a planner for Huating International Travel Agency. Responsibilities included arranging, coordinating tourist activities, and offering service of transportation, accommodations, sightseeing, shopping and entertainment. Desire the schedule according to guest’s request ,and help guest get visa Worked as a planner for Huating International Travel Agency. Responsibilities included arranging, coordinating tourist activities, and offering service of transportation, accommodations, sightseeing, shopping and entertainment. Desire the schedule according to guest’s request ,and help guest get visa



CYTS

• Shanghai City, China

• Operator

  • Jul 2011 - Feb 2012

  Make travel plan, book hotel car ticket for customer. Learning basic knowledge for Tourist Marketing, Toursit Psychology, Tourist Culture Make travel plan, book hotel car ticket for customer. Learning basic knowledge for Tourist Marketing, Toursit Psychology, Tourist Culture