Rachel Littlefield
Localization Program Manager at Language I/O- Claim this Profile
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Bio
Andrea Castillo
Rachel Littlefield is one of the best localization professionals and the most amazing human being. She will always greet you with the biggest smile. She possesses an incredible amount of knowledge and skills and the genuine care she has for her clients and teammates is refreshing. She has incredible leadership skills and makes sure everyone feels comfortable and heard. She keeps calm in stressful situations and is always thinking three steps ahead, making sure to provide solutions and processes in order to achieve the best outcome. Working with Rachel and learning from her has been the highlight of my career so far; she is an incredible colleague and mentor. I know she will be an amazing collaborator and bring all her wonderful energy to any organization and role she takes on.
Leslie Worthington
Before I really got to know Rachel professionally I mostly got to overhear her conversations with clients and other project managers calmly, patiently and competently explaining processes and reasoning. I could hear the incredible rapport she built with everyone. Rachel is someone who learns everything about everything in an effort to be sure to apply the most efficient and effective workflow and process, and consequently she is a key player on any team. Rachel and I worked on different teams who were both adopting the use of a new in-house tool. She became sort of my backboard, someone to bounce an idea off of when going through my team’s workflow and see what she did with it. Invariably she would find something I had overlooked, she was able to generalize even not knowing what exact needs my team had. If you’re looking for a detail-oriented person who can build a strong client relationship, become the backbone of any team, and help you when you overwater your desk plant, Rachel is the one you need!
Andrea Castillo
Rachel Littlefield is one of the best localization professionals and the most amazing human being. She will always greet you with the biggest smile. She possesses an incredible amount of knowledge and skills and the genuine care she has for her clients and teammates is refreshing. She has incredible leadership skills and makes sure everyone feels comfortable and heard. She keeps calm in stressful situations and is always thinking three steps ahead, making sure to provide solutions and processes in order to achieve the best outcome. Working with Rachel and learning from her has been the highlight of my career so far; she is an incredible colleague and mentor. I know she will be an amazing collaborator and bring all her wonderful energy to any organization and role she takes on.
Leslie Worthington
Before I really got to know Rachel professionally I mostly got to overhear her conversations with clients and other project managers calmly, patiently and competently explaining processes and reasoning. I could hear the incredible rapport she built with everyone. Rachel is someone who learns everything about everything in an effort to be sure to apply the most efficient and effective workflow and process, and consequently she is a key player on any team. Rachel and I worked on different teams who were both adopting the use of a new in-house tool. She became sort of my backboard, someone to bounce an idea off of when going through my team’s workflow and see what she did with it. Invariably she would find something I had overlooked, she was able to generalize even not knowing what exact needs my team had. If you’re looking for a detail-oriented person who can build a strong client relationship, become the backbone of any team, and help you when you overwater your desk plant, Rachel is the one you need!
Andrea Castillo
Rachel Littlefield is one of the best localization professionals and the most amazing human being. She will always greet you with the biggest smile. She possesses an incredible amount of knowledge and skills and the genuine care she has for her clients and teammates is refreshing. She has incredible leadership skills and makes sure everyone feels comfortable and heard. She keeps calm in stressful situations and is always thinking three steps ahead, making sure to provide solutions and processes in order to achieve the best outcome. Working with Rachel and learning from her has been the highlight of my career so far; she is an incredible colleague and mentor. I know she will be an amazing collaborator and bring all her wonderful energy to any organization and role she takes on.
Leslie Worthington
Before I really got to know Rachel professionally I mostly got to overhear her conversations with clients and other project managers calmly, patiently and competently explaining processes and reasoning. I could hear the incredible rapport she built with everyone. Rachel is someone who learns everything about everything in an effort to be sure to apply the most efficient and effective workflow and process, and consequently she is a key player on any team. Rachel and I worked on different teams who were both adopting the use of a new in-house tool. She became sort of my backboard, someone to bounce an idea off of when going through my team’s workflow and see what she did with it. Invariably she would find something I had overlooked, she was able to generalize even not knowing what exact needs my team had. If you’re looking for a detail-oriented person who can build a strong client relationship, become the backbone of any team, and help you when you overwater your desk plant, Rachel is the one you need!
Andrea Castillo
Rachel Littlefield is one of the best localization professionals and the most amazing human being. She will always greet you with the biggest smile. She possesses an incredible amount of knowledge and skills and the genuine care she has for her clients and teammates is refreshing. She has incredible leadership skills and makes sure everyone feels comfortable and heard. She keeps calm in stressful situations and is always thinking three steps ahead, making sure to provide solutions and processes in order to achieve the best outcome. Working with Rachel and learning from her has been the highlight of my career so far; she is an incredible colleague and mentor. I know she will be an amazing collaborator and bring all her wonderful energy to any organization and role she takes on.
Leslie Worthington
Before I really got to know Rachel professionally I mostly got to overhear her conversations with clients and other project managers calmly, patiently and competently explaining processes and reasoning. I could hear the incredible rapport she built with everyone. Rachel is someone who learns everything about everything in an effort to be sure to apply the most efficient and effective workflow and process, and consequently she is a key player on any team. Rachel and I worked on different teams who were both adopting the use of a new in-house tool. She became sort of my backboard, someone to bounce an idea off of when going through my team’s workflow and see what she did with it. Invariably she would find something I had overlooked, she was able to generalize even not knowing what exact needs my team had. If you’re looking for a detail-oriented person who can build a strong client relationship, become the backbone of any team, and help you when you overwater your desk plant, Rachel is the one you need!
Credentials
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GDPR Compliance: Essential Training (2018)
LinkedInMar, 2023- Nov, 2024 -
Values and Ethics: Case Studies in Action
LinkedInMar, 2023- Nov, 2024 -
How to Develop your Career Plan
LinkedInJan, 2021- Nov, 2024
Experience
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Language I/O
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United States
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Software Development
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1 - 100 Employee
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Localization Program Manager
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Mar 2023 - Present
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Cohesity
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United States
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Software Development
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700 & Above Employee
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Localization Program Manager
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Oct 2021 - Jan 2023
Supported all localization efforts for Cohesity’s Marketing Division, (.com/SEO content/Paid Media/Email Nurture Stream/Global Campaigns/Customer Team/Digital Creative Team) Performed WordPress publishing efforts of content housed on .com. Supported and managed WPML connection between WordPress and vendor TMS. Saw ROI of 1.5M which was an increase of 28% YOY specific to localized web content directly. Increased web traffic for localized regions (22% EMEA & 37% APJ) YOY. Created a quality management program which saw removal of in-country review workflow steps for 2 out of 3 core languages thus decreasing project timeline by 50% resulting in faster delivery of content seen in region. Provided support and training to internal stakeholders regarding localization/translation requirements and best practices. Managed multiple localization vendors through on-boarding and program development. Managed multiple global launches for new product initiatives, new sales campaigns, and website redesign. Supported new stakeholder team for LATAM region, supporting localization strategy planning by providing expertise on how best to support content translation with lowest cost and quickest delivery timelines, with a projected ROI of 2.7M. Provided and managed monthly and quarterly business reviews for stakeholder teams. highlighting spend/OTD/Quality/ROI(when applicable). Worked cross-functionally with other marketing division teams to support global launches. Show less
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Welocalize
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United States
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Translation and Localization
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700 & Above Employee
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Customer Program Manager
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Mar 2021 - Sep 2021
Managing a team of global PMs and other resources worldwide, including internal, external, direct, and indirect reports, leading technical integrations, optimizing processes, and owning quarterly business reviews and monthly reporting for multiple enterprise level clients.Ensuring program budget is maintained through weekly and bi-weekly revenue and budget reporting.Created a program process for a large enterprise client’s multimedia localization, delivering $750k/year in revenue. Built a transcreation program for a large enterprise client, generating $1.5M in 12 months, and projecting $2.2M in FY22.Supported a large company system migration by providing UI feedback, UI support, and UI training. This migration supported the business by driving increased productivity and data capture that will lead to future productivity increases. Show less
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Senior Project Manager
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Mar 2020 - Mar 2021
Served as the lead PM on a legacy enterprise account that delivered $6M+ in revenue per year.Helped lead a TMS (translation management system) migration, increasing client productivity by 50%. Directed an ISO audit to maintain ISO 9001 status, ensuring internal compliance with the QMS (quality management system).Developed an end-to-end review process for a large enterprise client, generating $1M per year for this service line.Worked across functions to improve processes for enhanced technical and quality workflows, ensuring the most efficient process around the following platforms: Turtl E-books, AEM, LRM, and Flexitive.Served as a lead on an internal task force, supporting a large system migration for the entire global company of over 1000+ employees.Managed multiple large e-learning projects, collecting $200k+ revenue per project. Nurtured strong relationships with customer contacts at the project level, achieving an NPS above 95%. Show less
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Project Manager
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Jun 2018 - Mar 2020
Partnered with the production team in the continuous improvement of project delivery and profitability. Supported the global PM team on an enterprise client, improving communications and decreasing revision cycles.Trained new team members in one-on-one training and collected feedback on the onboarding process for optimizations.
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Park IP, a Welocalize company
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United States
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Translation and Localization
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1 - 100 Employee
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Global Project Manager
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Aug 2017 - Jun 2018
Owned the complete management of 50-90 individual projects from the start of production to client delivery. Completed risk assessments to minimize issues during and after project delivery while also maintaining budgets. Specialized in IP and Patent translation workflows and resources. Owned the complete management of 50-90 individual projects from the start of production to client delivery. Completed risk assessments to minimize issues during and after project delivery while also maintaining budgets. Specialized in IP and Patent translation workflows and resources.
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Language Link - A BIG Language Company
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United States
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Translation and Localization
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100 - 200 Employee
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Assistant Localization Project Manager
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Jun 2015 - Aug 2017
-Program manages an account of approximately 100 projects on a daily basis with team support -Collaborates with project coordinator to ensure project success-Manages language translation and localization of projects -Ensures appropriate linguistic vendors are secured for each project-Displays exceptional time management and organizational skills necessary for project planning and forecasting-Collaborates and communicates with production and quality assurance departments on a daily basis in order to ensure the best possible project efficiency and outcome-Uses Trello to organize and coordinate project schedules -Experienced with private, government, and corporate accounts-Communicates with clients in order to build strong, positive partnerships Show less
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Receptionist
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Mar 2014 - Jun 2015
-Performed general administrative and clerical support -Sorted and distributed incoming correspondence to appropriate departments -Data Entry -Prepared and modified documents including correspondence, reports, memos and emails -Scheduled and coordinated meetings, appointments and travel arrangements for management -Actively communicates with clients and team members
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Kroger
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United States
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Retail
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700 & Above Employee
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Deli Manager/Bakery Lead
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Jun 2007 - Nov 2016
-Varied positions with the Kroger family of stores working my way up from a department clerk to manager in under a year -Followed/created/implemented department and company standards -Controlled inventory -Purchasing and accounts payable -Set action plans in effect to increase sales and customer service goals set by the company’s corporate standards -Varied positions with the Kroger family of stores working my way up from a department clerk to manager in under a year -Followed/created/implemented department and company standards -Controlled inventory -Purchasing and accounts payable -Set action plans in effect to increase sales and customer service goals set by the company’s corporate standards
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Marinello Schools of Beauty
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United States
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Higher Education
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200 - 300 Employee
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Studen Salon Coordinator/Career Services Advisor
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May 2012 - Mar 2014
-Ensured that all aspects of the student salon operated flawlessly on a daily basis -Performed all clerical tasks for the campus -Assisted students in achieving licensure by allocating funds for testing and set up testing dates -Assisted students in achieving job placement after graduation -Coordinated monthly speakers and workshops for students -Ensured adequate ordering of campus supplies -Operated the P.O.S. system for the salon -Ensured that all aspects of the student salon operated flawlessly on a daily basis -Performed all clerical tasks for the campus -Assisted students in achieving licensure by allocating funds for testing and set up testing dates -Assisted students in achieving job placement after graduation -Coordinated monthly speakers and workshops for students -Ensured adequate ordering of campus supplies -Operated the P.O.S. system for the salon
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Community
