Experience

Mindscaling

• United States
• E-learning
• 1 - 100 Employee

• Director of Operations

  • Nov 2018 - Present

  Results-oriented Director of Operations with a proven track record of successfully managing client interactions, leading cross-functional teams, and driving business growth. Skilled in project management, strategic planning, and international sales. Demonstrated ability to launch new products and programs, maximize revenue, and deliver exceptional customer satisfaction. =============== Experience: =============== • Manage end-to-end client interactions, from scoping and defining project needs to overseeing deliverables, scheduling, and budgeting. • Collaborate with clients to understand their requirements, assign appropriate team members, and provide ongoing consultation and support. • Lead and motivate cross-functional teams of technical professionals and in-office staff to achieve project goals and ensure timely completion. • Successfully launched multiple new products and programs, fostering authorized partner relationships and driving revenue growth. • Proactively identify opportunities to optimize processes and streamline operations, resulting in improved efficiency and cost savings. • Cultivate and maintain relationships with international distributors to manage online sales channels and maximize revenue generation. =============== Key Achievements: =============== • Increased project efficiency by implementing streamlined workflows, resulting in a 15% reduction in project delivery time. • Successfully secured additional revenue by finalizing sales and upselling services to existing clients, contributing to a 10% increase in annual sales. • Developed and executed a strategic plan to expand international distribution channels, leading to a 20% growth in online sales revenue. Show less



International Association Management Company

• Executive Director

  • Aug 2015 - Jul 2023

  • Create budget for the technology department for up to 5 clients, and ensure company obtains the best possible pricing; minimize risk in buyout processes, reducing costs by 10% annually • Clearly define the project scope and general provisions of potential contracts • Ensure that the technology team understands all aspects of the client scope relating to their respective responsibilities • Setup and maintenance for multiple servers, hosting services, and email packages • Setup Wordpress/Joomla CMS environments and ensure best plugins are installed for the lowest price; evaluate old plugins and create plans for updated systems • Design new SSO plugin between WordPress and Joomla • Provide graphic design and content creation for all client websites • Design new software for event management, including speaker abstracts, posters, ticket management, group registration, session management, and event add-ons • Support event evaluations and distribute online CEU certificates • Execute member acquisition and retention plans through automated campaigns Create templates for client newsletters; maintain email and social media marketing contracts • Analyze bounce rate, click-through, hits, and optimal open rates to increase member response up to 22% • Record and track website analytics to measure SEO, usability and success for online content • Use Adobe Captivate to convert presentations into online courses; load into SCORM packages for LMS platforms such as Moodle and/or Blackboard Show less



Legacy Sárl

• Switzerland
• Personal Care Product Manufacturing

• Technology Director

  • Feb 2016 - Nov 2017

  • Define scope definition, project schedule, budget, SOW, and manage customer interaction • Implement webcam recording tool into Wordpress. • Design and implement video database structure • Work with the Ziggeo recording software to make custom plugins for tags, metadata, multiple authors, and custom fields • Extended Buddypress to allow for multi-tenancy video content; create private video libraries per user or access to server-wide video content, while obeying user privacy settings • Design interactive interview plugin where users can record video answers • Create video playlist plugin Show less



Arc Interactive

• Director - Web Developer

  • 2009 - Aug 2015

  • Create video recording and online repository tool using FFmpg API • Install and manage internal version of Kaltura to organize video content • Create custom tagging and metadata program to apply client data to individual videos • Create Moodle platform to track user competencies as they interacted with video learning content • Create English language learning game for children ages 5-10 on Windows/Mac. Worked with local artist to design story sections, level design, and UI. • Design and create mobile app for autistic children to record their daily progress, distributed to Dutch schools and Apple store. Show less



VRSim

• United States
• Software Development
• 1 - 100 Employee

• LMS Engineer

  • 2013 - Mar 2015

  • Designed LMS platform and database structure to record data from virtual reality software • Design course structure to track student progress against recorded competencies • Analyze student scores to identify successful course modules • Create spider charts and graphics with javascript libraries to visualize progress • Teacher tools to manage classes, grades, and track with activities were most effective • Work with the internal development team on documentation and UI testing groups • Managed the server and database environment Show less



Double Healix

• Netherlands
• Professional Training and Coaching
• 1 - 100 Employee

• Project Manager

  • 2011 - 2013

  • Designed, budgeted, and implemented first version of their online Leadership Training Platform. • Install and maintain server with LMS environment • Design templates and layouts for website • Focus on video integration, tagging systems, and data-driven designs. • Created the software architecture and API for their video management system. • Designed uploading tool through Javascript/AJAX • Designed, budgeted, and implemented first version of their online Leadership Training Platform. • Install and maintain server with LMS environment • Design templates and layouts for website • Focus on video integration, tagging systems, and data-driven designs. • Created the software architecture and API for their video management system. • Designed uploading tool through Javascript/AJAX



Full Sail University

• United States
• Higher Education
• 700 & Above Employee

• Lab Instructor

  • 2008 - 2009

  • Supervised students in the game development program on the direction of their projects, artwork, and character designs. • 3D modeling for props and backgrounds • Consult and advise students with their ideas and helped them to work as a team toward their artistic goals. • Supervised students in the game development program on the direction of their projects, artwork, and character designs. • 3D modeling for props and backgrounds • Consult and advise students with their ideas and helped them to work as a team toward their artistic goals.