Experience

Music City Grand Prix

• United States
• Spectator Sports
• 1 - 100 Employee

• Ticket Operations Manager

  • Feb 2022 - Present



Celero Commerce

• United States
• Financial Services
• 100 - 200 Employee

• Partner Support Specialist

  • Mar 2019 - Feb 2022

  Provides Client Support services for more than 50 banks across the country offering credit card merchant services to small businesses. Maintains database with all client information and enters data for new accounts. Troubleshoots and resolves issues with credit card terminals and online payment systems to minimize downtime and ensure accurate processing. • Serves as liaison between credit card company and banks to communicate risks and concerns and collect additional information as needed. • Researches charges and claims to determine validity of chargeback requests and minimize scam risk. • Managed and updated client contracts for new accounts as well as prospecting opportunities. • Generated monthly reports through Excel and Access to transition information between two disparate systems; processed financial information, updated account statuses, and entered data for new clients. • Prepared financial and sales reports for senior staff and bank partners including one-off reports for company audits. • Oversaw PCI compliance via Aperia to ensure client adherence to data security standards. • Conducted competitor analyses for sales team to compare rates and determine best offer terms for prospective clients. Translated complex industry information into easily understood terms. Show less



Elmhurst Financial Services

• Brentwood, Tennessee

• Executive Assistant

  • 2017 - Mar 2019



Troy University

• Higher Education
• 700 & Above Employee

• Athletics Ticket Manager

  • 2014 - 2016

  Managed ticket sales and operations for NCAA Division 1 football, basketball, and baseball games as well as special events held at University athletic facilities. Streamlined operations to enhance customer service, process payments in a timely manner, and effectively distribute tickets. Managed 2 full-time staff and up to 12 game day staff. • Served as Project Manager for transition from TicketReturn to AudienceView eCommerce and Ticketing Solution system that included integration with donor management. Transferred historical data to new system and entered all upcoming games and events. • Created request for proposal (RFP) to solicit bids for new ticketing system; detailed requirements and assisted with reviewing submissions to select system that met organization’s needs. • Improved season ticket distribution to 2 weeks before first game within first year and 4 weeks before first game by second year as Athletics Ticket Manager. • Reduced Will Call wait time to less than 10 minutes through more efficient processes and procedures. • Increased football season ticket sales by 15% from 2014 to 2015 and 12% from 2015 to 2016 through implementation of program to boost marketing and awareness as well as improved customer service. • Coordinated 2016 event with Harlem Globetrotters home office to be held at Trojan Arena; processed group ticket sales, sold individual tickets, managed financials, and handled day of event sales. • Managed ticket sales for non-athletic events at Trojan Arena including NEEDTOBREATHE and Wales concerts. • Designed event tickets in conjunction with third-party manufacturer; provided images as well as general vision and theme. • Attended away games to enhance community outreach and visibility of athletic ticketing department for the University while building relationships with fans. Show less



Samford University

• United States
• Higher Education
• 700 & Above Employee

• Athletics Ticket Manager

  • 2011 - 2014

  Directed all season and single game ticket planning, sales, and distribution for football, men’s and women’s basketball, and baseball for 2012-2013 seasons. Managed game day staff responsible for ticket sales, ticket taking, and will call to ensure positive guest experiences. • Implemented new ticketing system and transferred data from TicketReturn to NeuLion; built new seasons and venues within the system for 2012-2013 to manage ticket sales. • Managed player will call and entrance gate to verify adherence to NCAA rules and regulations. • Grew baseball season ticket sales from fewer than 20 to 103 through resetting prices to align with current standards and promoting games throughout community as family friendly activity. • Partnered with Harlem Globetrotters home office to host events at Hanna Center leading to more than $90K in annual revenue. • Hired, trained, and supervised team of 30 student workers. Show less



Men's Wearhouse

• United States
• Retail
• 700 & Above Employee

• Assistant Operations Manager

  • 2008 - 2011

  Oversaw tuxedo rental bookings, pickups, and returns for highest rental store in the district grossing more than $700K annually. Trained new employees on how to accurately and efficiently measure for tuxedos leading to a notable decrease in reorders due to errors. • Introduced wait list system to maintain order among customers in the store and ensure each guest was served in a timely manner. • Collaborated with supervisor to improve tracking and customer service for wedding rentals; notified bride and groom of missing measurements and streamlined return process to increase efficiency. • Resolved customer concerns to provide correct items with appropriate fit. Show less