Rachel Kelley, MA

Director of Operations at DLS Servicing
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Location
Grand Rapids, Michigan, United States, US

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Experience

    • United States
    • Financial Services
    • 1 - 100 Employee
    • Director of Operations
      • Sep 2023 - Present

    • Short Sales, Compliance & Document Team Lead
      • Apr 2022 - Sep 2023

    • WaterfallCalc Team Lead
      • May 2021 - Sep 2023

    • Loss Mitigation & Short Sales Reviewer
      • May 2020 - Apr 2022

    • United States
    • Higher Education
    • 700 & Above Employee
    • Graduate Research Assistant
      • Aug 2019 - May 2020

    • Economics Tutor
      • Jan 2018 - May 2020

      I tutor 8-10 students per week. Most are taking introduction economics classes and business classes. I help them with practice problems, introduce different studying strategies, and answer any questions they may have.

    • Audit Intern
      • Jun 2019 - Aug 2019

      I worked on an evaluation team with Senior Auditors to evaluate the efficiency and effectiveness of a Bureau of Consumer Financial Protection program. This project involved data analysis in Microsoft Excel as well as interviews and background research. I helped brainstorm recommendations and compose written communication regarding the project. I worked on an evaluation team with Senior Auditors to evaluate the efficiency and effectiveness of a Bureau of Consumer Financial Protection program. This project involved data analysis in Microsoft Excel as well as interviews and background research. I helped brainstorm recommendations and compose written communication regarding the project.

    • United States
    • Insurance
    • 700 & Above Employee
    • Underwriting Intern
      • May 2018 - Sep 2018

      During my summer at Auto-Owners I was trained to underwrite Personal Auto policies. I was responsible for underwriting a variety of new business, endorsements and renewals for the Tri-County Metro Detroit area. I communicated with agents through phone and email. During my summer at Auto-Owners I was trained to underwrite Personal Auto policies. I was responsible for underwriting a variety of new business, endorsements and renewals for the Tri-County Metro Detroit area. I communicated with agents through phone and email.

    • United States
    • Banking
    • 700 & Above Employee
    • Summer Travel Teller
      • May 2017 - Sep 2017

      I was responsible for processing customer transactions, examining checks and determining fund availability. Also, I was expected to have a balanced cash drawer and to perform holds when necessary. As a travel teller, I helped various branches and would be able to help where I was most needed in the Flint/Owosso region. I was responsible for processing customer transactions, examining checks and determining fund availability. Also, I was expected to have a balanced cash drawer and to perform holds when necessary. As a travel teller, I helped various branches and would be able to help where I was most needed in the Flint/Owosso region.

Education

  • Central Michigan University
    Master of Arts - MA, Economics
  • Central Michigan University
    Bachelor of Business Administration - BBA, Major: Economics; Minor: Finance
  • Chesaning Union High School
    High School Diploma, General Education

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