Operations Manager

• Apr 2023 - Present

Scrum Master

• Nov 2019 - Apr 2023

- Managing multiple, multidisciplinary Scrum teams concurrently, working with clients including Sky, phs and Eden Conveyancing. - Being the ‘servant leader’ for my teams; facilitating the day to day activities, ensuring development progressed as efficiently as possible and thinking strategically about how we can increase throughput. - Utilising both Scrum and Kanban methodologies in order to find the right Agile approach for the teams. - Working closely with the Product Managers to ensure their visions were brought to life through the use of highly prioritised and groomed backlogs. - Being a trusted point of contact for my clients, reporting on the teams’ achievements and our roadmaps for future development. - Providing pastoral support for my team members through regular 1:1 sessions and personalised recommendations based on pace and performance. Show less

Head of Client Services

• Jun 2018 - Nov 2019

As Head of Client Services I was responsible for ensuring every client interaction within the business was a positive one. I led a team of Client Success Managers who orchestrated the onboarding of our new clients, as well as a Support Engineer who took great care of our existing ones.As a department head, I sat with the rest of the company's senior leadership team to strategise and implement the organisation's direction, both in the long and short term. I also developed and monitored my department’s processes and KPIs, ensuring we operated at peak efficiency and delivered the highest quality of service at all times.A large part of my day to day was managing projects through - creating efficient plans, allocating and monitoring resource and engaging with our diverse range of clients to build positive and profitable partnerships. Show less

Head of Service Delivery

• Nov 2017 - Jun 2018

Project Manager

• Jul 2017 - Nov 2017

Producer

• Oct 2016 - Jun 2017

In this position I was responsible for the account and relationship management of a selection of clients, as well as the smooth project management of their individual workstreams.The move from Account Manager to Producer was prompted by the merging of the company's Client Services and Project Management teams, resulting in a combined Client Partnerships team.Edo (formerly Sift Digital) is a leading change & technology consultancy that designs and grows brilliant, future-fit organisations. Show less

Account Manager

• Aug 2014 - Oct 2016

Sift Digital is a user-centred digital agency specialising in strategy, user experience, creative and web development. We work extensively in the not-for-profit sector helping to not only drive tactical change, but to embed a culture within organisations that embraces digital throughout.

Greener Sift Team Member

• Mar 2014 - Jun 2016

A voluntary working group to make and promote choices for Sift which have a positive impact on the environment and our community. Personally nominated for the 2016 TravelWest 'Best Motivational Campaign - Individual' award. A voluntary working group to make and promote choices for Sift which have a positive impact on the environment and our community. Personally nominated for the 2016 TravelWest 'Best Motivational Campaign - Individual' award.

Digital Account Manager

• Mar 2014 - Aug 2014

Part of the SIFT group of companies. Responsible for over 200 existing accountancy and IFA clients and all new business from Wales, the South West and the North East of England, it was my job to establish customer satisfaction, grow accounts, find new clients and, where necessary, ensure customer retention. Part of the SIFT group of companies. Responsible for over 200 existing accountancy and IFA clients and all new business from Wales, the South West and the North East of England, it was my job to establish customer satisfaction, grow accounts, find new clients and, where necessary, ensure customer retention.

Sales Manager (Europe and Rest of World)

• May 2013 - Mar 2014

In this role I was solely responsible for the company’s European and ROW sales team. I believe in leading my team from the front and that creating and nurturing long term relationships with key account champions is the route to success and consistently achieving sales targets.

Sales & Marketing Communications Manager

• Jan 2012 - May 2013

In this position I balanced both a regional responsibility for all European and ROW sales as well as a responsibility for maintaining and improving the company's marcoms activities.My Sales Manager responsibilities included:Line managing, mentoring and supervising the European and ROW sales team.Consistently achieving the team's monthly sales targets while supporting adjacent teams' concurrent target success.Building and fostering relationships with key customers to grow and enhance the region's commercial accounts.Coordinating and contributing to interdepartmental collaboration, in order to develop and improve internal processes and policies.Developing and maintaining strong links between the commercial, engineering and senior management teams.My Marketing Communications Manager responsibilities included:Assisting with the production and maintenance of marketing materials including datasheets, white papers, presentations, promotional artwork and branded delivery materials.Writing, producing, directing and starring in the company's first product demonstration video, which can be viewed here: http://bit.ly/VHG3vlPlanning and executing go-to-market strategies for new products and services.Planning and overseeing the company's presence at national and international trade shows, including the IP&TV World Forum, Anga Cable and IBC.Production and delivery of the company's internal and external newsletters. Show less

Marketing Communications Executive

• Jan 2011 - Dec 2011

My responsibilities included:Planning and executing a complete overhaul of the company's corporate website, including project managing a full site redesign and restructure, implementing new end user interaction strategies and rewriting the site's product and service information.Assisting with the production and maintenance of marketing materials including datasheets, white papers, presentations, promotional artwork and branded delivery materials.Planning and overseeing the company's presence at national and international trade shows, including Anga Cable and IBC.Production and delivery of the company's internal and external newsletters. Show less

Technical Sales and Marketing Specialist

• Sep 2009 - Jan 2011

In this role I was predominantly responsible for all European and USA sales, whilst supporting our Asian sales team from the company's UK head quarters. I also regularly contributed to the company's diverse marketing communication strategies and was the appointed IBC meetings coordinator.I provided the key communicative link between the company's engineers and customers, and was also responsible for maintaining a high level of customer service at all times.Proud winner of the DTVL Golden Post-it Trophy 2010! Show less