Experience

Ski Solutions

• United Kingdom
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Client Services Team Lead

  • Oct 2021 - Present



Naked Wines

• United Kingdom
• Food and Beverage Retail
• 100 - 200 Employee

• Customer Service Representative

  • Jul 2020 - Jan 2021

  -Remote working due to COVID19 -Primary contact for customers, communicating via email, phone and live chat -Responsible for recommending suitable product, placing orders and providing knowledge regarding wine -Resolving issues related to deliveries and missing/faulty product -Liaising with couriers and the central warehouse -Remote working due to COVID19 -Primary contact for customers, communicating via email, phone and live chat -Responsible for recommending suitable product, placing orders and providing knowledge regarding wine -Resolving issues related to deliveries and missing/faulty product -Liaising with couriers and the central warehouse



The Listel Hotel Whistler

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Front Desk Duty Manager

  • Nov 2018 - May 2019

  · Managing reservations through Maestro and extranet partners, Booking.com and Expedia · Maintaining positive guest experiences through exceptional customer service · Concierge duties such as booking tours, experiences, ski hire, making restaurant reservations · Liaising with housekeeping, maintenance and night audit to ensure a smooth running of the hotel · Ensuring guest requests and requirements are actioned and catered for · Resolving any complaints and issues before, during and after guest's stay Show less



Trailfinders

• United Kingdom
• Leisure, Travel & Tourism
• 400 - 500 Employee

• Senior Travel Consultant

  • Oct 2014 - Nov 2018

  · Creating bespoke tailor-made holidays and honeymoons for a range of clients · Knowledge of key destinations in Asia, Africa, Australia, New Zealand, Canada and America · Using multiple programs and reservation systems simultaneously, including Galileo · Client facing sales and customer service · Resolving unforeseen travel disruptions, logistical issues, complaints and cancellations · Creating bespoke tailor-made holidays and honeymoons for a range of clients · Knowledge of key destinations in Asia, Africa, Australia, New Zealand, Canada and America · Using multiple programs and reservation systems simultaneously, including Galileo · Client facing sales and customer service · Resolving unforeseen travel disruptions, logistical issues, complaints and cancellations



Red Energy

• Australia
• Utilities
• 500 - 600 Employee

• Sales Consultant

  • Nov 2013 - Mar 2014

  · Comparing, quoting and selling energy plans for business and personal use · Cross selling and up selling other fuels and plans · Navigating many systems simultaneously · Arranging payment plans · Inbound and outbound call handling · Comparing, quoting and selling energy plans for business and personal use · Cross selling and up selling other fuels and plans · Navigating many systems simultaneously · Arranging payment plans · Inbound and outbound call handling



Aviva Broker UK

• United Kingdom
• Insurance
• 1 - 100 Employee

• Senior Insurance Advisor

  • Feb 2010 - Nov 2011

  · Tailoring insurance quotes and plans to new and existing customers · Retaining current business and closing sales · Cross selling and up selling other products and services · Handled customer service queries and complaints · Technical support for online issues · Tailoring insurance quotes and plans to new and existing customers · Retaining current business and closing sales · Cross selling and up selling other products and services · Handled customer service queries and complaints · Technical support for online issues