Director of Mentorship

• Oct 2022 - Present

Volunteer RolePromoting and encouraging one on one mentoring for new and experienced Project Manager Professionals Volunteer RolePromoting and encouraging one on one mentoring for new and experienced Project Manager Professionals

Transformation & Technical Development Leader

• Sep 2022 - Present

Multi-talented change leader consistently rewarded for success in planning and operational improvements. Experience with multi-faceted projects positively impacting overall morale and productivity as well as innovative approaches for highly visible and critical initiatives driven by efficiency, data, and reliability.• Supervisor of Technical Learning & Development Team for a global services business • Project managed several continuous projects focused on key KPIs including customer feedback, employee retention, and cost savings. • Designed competency matrix for field service personnel based on role persona • Led internal workstreams to identify and improve deficiencies with talent and skill development, employee engagement, and return on experience opportunities • To accelerate skills development, improve diversity, and fill technical gaps within the organization created Field Service Graduate Experience Program.• Founded WTS Sisters – a woman to woman – peer to peer mentoring program

Learning & Culture Leader

• May 2021 - Sep 2022

SUEZ – Water Technologies & Solutions became Veolia Water Technologies & Solutions in September 2022. Lead Technical Learning and Development Team creating technical career pathways via a robust training curriculum • Developed competency matrix for field service personnel aligned with career pathways and training milestones• Partnered with small working groups in several workstreams to identify and improve deficiencies with talent and skill development, employee engagement, and return on experience opportunities • To accelerate skills development, improve diversity, and fill technical gaps within the organization created Field Service Graduate Experience Program.• Created WTS Sisters – a woman to woman – peer to peer mentoring program

Data Visualization Leader/ Global Fulfillment Support Team Manager

• Oct 2017 - May 2021

• Improved efficiency and effectiveness of performance and management of processes across departments• Conducted focus groups, surveys and feedback sessions to gather input from stakeholders for multiple concurrently run projects.• Promoted change through positive promotion, benefits demonstration and interactive approach including gamification• Interviewed, hired, trained and mentored 11 staff by coaching daily, leading performance reviews and offering constructive feedback.

Lead Software Support Manager

• Apr 2015 - Oct 2017

• Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.• Supervised and guided new employees on customer service and troubleshooting techniques and responded quickly to questions, which improved understanding of job responsibilities.• Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Piktochart and Microsoft Teams.• Managed CRM database, including troubleshooting, maintenance, updates and report generation.• Trained, coached and mentored 1000 employees to support smooth adoption of Resource Management Software

Services System Architect/Global Resource Manager

• Jun 2011 - Apr 2015

• Implemented new software applications and operating system roll-outs across business enterprise, including ServiceMax, SAP, and Self Directed Learning Engine (SDLE) for 400 field service technicians• Maintained updated and detailed records of mobilization of 400 field service technicians• Collaborated with fellow personnel and other stakeholders to develop and implement requirements

Service Coordinator Contractor at General Electric

• Jun 2010 - Jun 2011

• Coordinated mobilizations of 50 Field Engineers in Western United States• Designed and developed Employee P-card purchase program• Designed and Developed Employee Time Drop Program (efficient time reporting)

Service Coordinator

• Sep 2007 - Jun 2010