Rachel Holman
Support Executive at Kingscote Rojay Limited- Claim this Profile
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Bio
Natalie Thomson
On a daily basis Rachel demonstates an incredible initiative and a strong dedication to customer service. She leads by example and many people here find her enthusiasm and dedication both inspiring and motivating. In the short time I have known her she has worked hard to build authentic relationships with the employees and customers alike. She would be a credit to any company looking to hire her.
Natalie Thomson
On a daily basis Rachel demonstates an incredible initiative and a strong dedication to customer service. She leads by example and many people here find her enthusiasm and dedication both inspiring and motivating. In the short time I have known her she has worked hard to build authentic relationships with the employees and customers alike. She would be a credit to any company looking to hire her.
Natalie Thomson
On a daily basis Rachel demonstates an incredible initiative and a strong dedication to customer service. She leads by example and many people here find her enthusiasm and dedication both inspiring and motivating. In the short time I have known her she has worked hard to build authentic relationships with the employees and customers alike. She would be a credit to any company looking to hire her.
Natalie Thomson
On a daily basis Rachel demonstates an incredible initiative and a strong dedication to customer service. She leads by example and many people here find her enthusiasm and dedication both inspiring and motivating. In the short time I have known her she has worked hard to build authentic relationships with the employees and customers alike. She would be a credit to any company looking to hire her.
Experience
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Kingscote Rojay Limited
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United Kingdom
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Transportation, Logistics, Supply Chain and Storage
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1 - 100 Employee
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Support Executive
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Feb 2012 - Present
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ABS Technology Plc
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Haslemere
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Customer Services Manager
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Mar 2011 - Nov 2011
I was asked to come back to ABS Technology Plc by the Managing Director, in a new role as Customer Services Manager. I developed my area of expertise and built on my previous good customer relations. As a result of proactive questioning I identified problem areas and designed service solutions to the benefit of both clients and ABS Technology Plc. I continued to fulfil the duties of my previous position as Customer Services Administrator in addition my role expanded to include - Manage and prioritise the Helpdesk Engineers’ calls and time, setting goals to ensure SLAs are met at all times. Helpdesk Coordinator reported directly to me, responsible for managing their time, workload, objectives and performance management to department SLA’s. Managing fault and installation workloads, dispatching field engineers, utilising their time and skills to ensure maximum efficiency for the company and client alike. Meeting with clients when it is clear that issues cannot be resolved over the phone. I have salvaged several contracts as a result of direct intervention through robust action plans and follow-up. Initiating client meetings on and off site with the prime focus of improving customer relations. Show less
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Vivid Imaginations
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Guildford, United Kingdom
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QA Co-ordinator
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Sep 2010 - Mar 2011
After five years in Customer Service, I really wanted to try something different and took an opportunity to work in the toy industry, the main responsibilities of my postion were: Attending product meetings to be on hand to advise safety implications. Liaising with QA in Hong Kong to ensure all safety certificates and factory information is up to date. Testing faulty/returned toys and compiling a report with my findings. Liaising with Customer Services and Retailer on safety issues and complaints. Testing new products and compiling a report on any safety issues. Show less
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