Experience

Acclivity

• Events Services

• Call Center Representative

  • Oct 2021 - Present

  Responsible for customer service within the AccountEdge call center. Work tasks include making outbound presales calls, assisting customers with purchases and payments, and handling general registration issues for products and licenses. Additional responsibilities due to strong writing skills educational background include assisting with maintaining the company's internal knowledge base. Maintenance includes implementing edits or creating new articles and sections as requested by managers and supervisors. Materials are used as a reference for new and existing employees on how to carry out processes within the call center. Show less



Message Point Media - MPMedia.TV

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Writer

  • Dec 2020 - Oct 2021

  Develop technical manuals for hardware, and write system and installation design documents. Write internal documents and guides for employees, and assist with updating product catalogs. Develop technical manuals for hardware, and write system and installation design documents. Write internal documents and guides for employees, and assist with updating product catalogs.



University of Alabama at Birmingham

• Higher Education
• 700 & Above Employee

• Student Assistant

  • May 2019 - Aug 2019

  Develop a program in Python that can parse through medical records provided from the University of Alabama at Birmingham’s system, divide them by type, and isolate information into spreadsheets. Make an additional program that can isolate specific cases by keywords. Produce documentation for both that allows other programmers to alter or improve on the program. Remove identifying personal information from medical records for machine learning. Develop a program in Python that can parse through medical records provided from the University of Alabama at Birmingham’s system, divide them by type, and isolate information into spreadsheets. Make an additional program that can isolate specific cases by keywords. Produce documentation for both that allows other programmers to alter or improve on the program. Remove identifying personal information from medical records for machine learning.



Hobby Lobby

• United States
• Retail
• 700 & Above Employee

• Retail Associate

  • May 2017 - Mar 2018

  Organize assigned departments to ensure a neat, pleasant environment for clients. Be prepared to immediately assist clients when needed and cut fabric when requested. Have knowledge of products and their location and successfully inform clients of an item’s whereabouts. Arrive to work on-time and dress in an appropriate manner. Organize assigned departments to ensure a neat, pleasant environment for clients. Be prepared to immediately assist clients when needed and cut fabric when requested. Have knowledge of products and their location and successfully inform clients of an item’s whereabouts. Arrive to work on-time and dress in an appropriate manner.

• Student Assistant

  • Jun 2015 - May 2017

  Assist supervising engineers with any task assigned, including filing of documents, helping with tests and preparation of equipment, organization or cleaning of work spaces, fabrication of parts, receiving and inspection, and modeling and drafting of parts using engineering software. Assist supervising engineers with any task assigned, including filing of documents, helping with tests and preparation of equipment, organization or cleaning of work spaces, fabrication of parts, receiving and inspection, and modeling and drafting of parts using engineering software.