Experience

Flight Centre

• Australia
• Travel Arrangements
• 100 - 200 Employee

• Travel Consultant

  • Jul 2023 - Present

  After more than three decades completely obsessed with travel, I am now learning the nuts, bolts, and all the nitty-gritty of what it takes to be a gun travel consultant. I love designing travel and helping my team increase the number of local walk-ins into our store. I am a sales consultant with a strong focus on excellent travel design and customer experience. With my marketing hat permanently attached, I am still available to assist travel agents with their marketing needs through my travel marketing business, out of hours. Just shoot me a message! Show less



Swift Travel Marketing

• Melbourne, Australia

• Freelance Travel Marketing Specialist

  • Jun 2011 - Present

  Alongside being an actual face-to-face travel consultant. I own and run Swift Travel Marketing (formerly Swift Support Services) . Why?? Because I am TRAVEL MAD and want to learn everything the industry has to offer. I continue to run my business out of hours. I provide tailor-made marketing support for proactive travel agents across Australia. From one-off store signage to ongoing travel newsletters, no project is too small. My services include: - Marketing strategy advice and campaign design - Event consultation, design and promotion - Client database creation and maintenance - Email newsletters (EDMs) - Design of marketing collateral including flyers, brochures, posters, postcards, and store signage - Social media marketing packages for Facebook, Instagram and LinkedIn - Writing services including web copy, marketing copy for events, tours and services and media releases -Virtual administration roles such as coordinating RSVPS for travel shows, collating information packs etc... I also have experience as a retail travel consultant with Flight Centre and Helloworld. I know how travel offices work and the role of travel consultants and store managers. I love to help proactive travel gurus to grow their businesses. I create bespoke marketing communications to help my clients to connect with their clients. Contact me for uniquely designed email newsletters and for advice on ways to stay in touch with your valuable clients and attract new ones. I create gorgeous social media presence and help you get travel events off the ground. The swiftest way to get in touch with me is to email me at rachel@swiftsupport.com.au Show less



Helloworld Travel Limited

• Australia
• Travel Arrangements
• 400 - 500 Employee

• Marketing and Sales Administration (in-store role)

  • Jan 2023 - Jun 2023

  • Coordination of marketing campaigns for small-group tours (curated in-store) and related information events • Coordination of travel information evenings including email invitations, RSVP management and creation of PowerPoint presentations for tour operator • Achieved KPIs and sales targets for event attendance and tour bookings. • Designed marketing materials for print, including posters, flyers and postcards. • Coordinated printing of materials, installation of posters and distribution of flyers and postcards • Rejuvenation of social media platforms including paid advertising posts, content planning and creation. • Developed client databases and created email newsletter template. • Assisted with general office, tour booking and sales related administration to assist travel consultants and business owner. Show less



Tesselaar

• Melbourne, Victoria, Australia

• Customer Service & Social Media Support

  • Feb 2022 - Nov 2022

  - Festival support for annual festivals - KaBloom Festival of Flowers and the Tulip Festival - Online customer service via email, Facebook Messenger and Instagram - Social media reporting via Meta and post-festival reports - Assisting Events Manager with marketing needs Call-centre customer service for online plant sales and annual festivals - KaBloom and the Tulip Festival F - Festival support for annual festivals - KaBloom Festival of Flowers and the Tulip Festival - Online customer service via email, Facebook Messenger and Instagram - Social media reporting via Meta and post-festival reports - Assisting Events Manager with marketing needs Call-centre customer service for online plant sales and annual festivals - KaBloom and the Tulip Festival F



Burrinja Cultural Centre

• Australia
• Retail Art Supplies
• 1 - 100 Employee

• Social Media Coordinator

  • Jan 2022 - Nov 2022

  • In this role I was mentored by the Burrinja Marketing Manager and Projects Manager resulting in my improved knowledge and skills in event coordination, copywriting, social media scheduling and analytics. • Established the content planning calendar, designed, created and scheduled content on social media platforms to promote the Open Studio weekend event. • Interviewed and wrote unique content to showcase and promote 45+ participating artists, their studios, workshops, and events. • Developed and delivered training sessions for participating artists to teach them how to share Open Studio posts and post content on their own social media platforms. • Assisted at training and information sessions, workshops and events run by the Open Studios team. Show less



Various

• Volunteer Roles

  • Jan 2005 - Nov 2022

  • Seven Sisters Festival Ambassador - distribution of promotional materials and online sharing 2022• Kallista Primary School - Newsletter coordinator and editor 2018-2021• Oxfam Trailwalker - Checkpoint assistant 2018 - 2019• Monbulk Business Network - Newsletter coordinator and editor 2015-2017• Dandenong Ranges Emergency Relief Service (DRERS) Christmas Appeal helper - 2011 - 2012• Hillscene Magazine - Feature writer and proofreader for local magazine 2010 - 2012• Monbulk Business Network: Newsletter Coordinator and Editor 2005-2007 Show less

• Roles prior to 2009

  • Jan 1994 - Jun 2008

  • JOYOUS MOTHERHOOD | Online Store Owner 2006 – 2008• TUPPERWARE AUSTRALIA | Personal Assistant & Marketing 2001 - 2004 • TRANSURBAN CITYLINK | Logistics Coordinator 2000 – 2001• FUJITSU AUSTRALIA | Personal Assistant (Japanese) & Purchasing 1997 – 1999• COLLINGWOOD INVESTMENT JAPAN |Personal Assistant & Office Manager 1994 - 1995



Star News Group

• Australia
• Book and Periodical Publishing
• 1 - 100 Employee

• Journalist

  • Nov 2019 - Mar 2022

  • Pitching story ideas, writing and editing feature articles (approx. 25 per quarter) and lodging before deadline • Interviewing, writing and editing magazine articles and editorials for magazines • Updating magazine websites with articles and local events using WordPress • Creating content for social media platforms to promote events and share latest magazines and articles • Pitching story ideas, writing and editing feature articles (approx. 25 per quarter) and lodging before deadline • Interviewing, writing and editing magazine articles and editorials for magazines • Updating magazine websites with articles and local events using WordPress • Creating content for social media platforms to promote events and share latest magazines and articles



Tupperware Australia

• Australia
• Manufacturing
• 100 - 200 Employee

• Marketing Assistant & Personal Assistant to Marketing Director

  • Feb 2001 - Feb 2004

  • Personal Assistance role: daily admin tasks for Marketing Director plus travel coordination, diary management, meeting minutes & report writing • Marketing Assistant role: supporting Marketing Department in events, product launches & conferences, marketing materials, as well as copy writing, proofreading & editing. • Coordination of cooking class training series for sales team including travel & equipment logistics, writing of training manuals & report writing. Travelled around Australia with Recipe Developer & Cooking Class Teacher Jo Richardson for 9 months over 2 years. Show less



Transurban CityLink

• Melbourne, Australia

• Logistics Coordinator

  • Feb 2000 - Feb 2001

  • Coordinated eTag and marketing materials distribution statewide for the CityLink tollways in Melbourne • Spearheaded extensive materials recycling program for outdated materials • Created process map documentation and handbooks for all processes within the Logistics Department • Coordinated eTag and marketing materials distribution statewide for the CityLink tollways in Melbourne • Spearheaded extensive materials recycling program for outdated materials • Created process map documentation and handbooks for all processes within the Logistics Department



Fujitsu Network Communications

• United States
• Telecommunications
• 700 & Above Employee

• Personal Assistant to Operations Manager & Japanese Liaison Officer

  • Jul 1997 - Feb 1999

  • Assisted Japanese Operation Manager and visiting managers from Fujitsu Japan • Provided support with administration tasks, expatriate housing, travel arrangements & language support • Project team leader for Continuous Improvement Project (process mapping for each department) • Assisted Japanese Operation Manager and visiting managers from Fujitsu Japan • Provided support with administration tasks, expatriate housing, travel arrangements & language support • Project team leader for Continuous Improvement Project (process mapping for each department)