Rachel Harwick
Lead Project Manager at KDG- Claim this Profile
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Bio
Phil Gallina
Rachel’s strength is her ability to keep everything and everyone organized and on-task in a humble manner. Customers loved her for her friendliness and they knew she would make sure the task at hand would be completed and that they would know it was completed as a result of her excellent follow-up. Many customers would ask for her by name. She also displayed an excellent ability to adapt to change and learn new things as is evidenced by her evolving roles at STC. Rachel would be an asset to any customer-focused team.
Matt Johnson
I had the pleasure of working with Rachel for over a decade. Rachel is always professional, thorough and gets the job done no matter how complex or demanding the requirements are. She brings to the table a positive attitude, the ability to work well with others and an industry knowledge that a fast paced and technical environment demands. Rachel truly cares about the customer and making sure they have everything they need in a timely manner. It was a privilege to work with her.
Phil Gallina
Rachel’s strength is her ability to keep everything and everyone organized and on-task in a humble manner. Customers loved her for her friendliness and they knew she would make sure the task at hand would be completed and that they would know it was completed as a result of her excellent follow-up. Many customers would ask for her by name. She also displayed an excellent ability to adapt to change and learn new things as is evidenced by her evolving roles at STC. Rachel would be an asset to any customer-focused team.
Matt Johnson
I had the pleasure of working with Rachel for over a decade. Rachel is always professional, thorough and gets the job done no matter how complex or demanding the requirements are. She brings to the table a positive attitude, the ability to work well with others and an industry knowledge that a fast paced and technical environment demands. Rachel truly cares about the customer and making sure they have everything they need in a timely manner. It was a privilege to work with her.
Phil Gallina
Rachel’s strength is her ability to keep everything and everyone organized and on-task in a humble manner. Customers loved her for her friendliness and they knew she would make sure the task at hand would be completed and that they would know it was completed as a result of her excellent follow-up. Many customers would ask for her by name. She also displayed an excellent ability to adapt to change and learn new things as is evidenced by her evolving roles at STC. Rachel would be an asset to any customer-focused team.
Matt Johnson
I had the pleasure of working with Rachel for over a decade. Rachel is always professional, thorough and gets the job done no matter how complex or demanding the requirements are. She brings to the table a positive attitude, the ability to work well with others and an industry knowledge that a fast paced and technical environment demands. Rachel truly cares about the customer and making sure they have everything they need in a timely manner. It was a privilege to work with her.
Phil Gallina
Rachel’s strength is her ability to keep everything and everyone organized and on-task in a humble manner. Customers loved her for her friendliness and they knew she would make sure the task at hand would be completed and that they would know it was completed as a result of her excellent follow-up. Many customers would ask for her by name. She also displayed an excellent ability to adapt to change and learn new things as is evidenced by her evolving roles at STC. Rachel would be an asset to any customer-focused team.
Matt Johnson
I had the pleasure of working with Rachel for over a decade. Rachel is always professional, thorough and gets the job done no matter how complex or demanding the requirements are. She brings to the table a positive attitude, the ability to work well with others and an industry knowledge that a fast paced and technical environment demands. Rachel truly cares about the customer and making sure they have everything they need in a timely manner. It was a privilege to work with her.
Experience
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KDG
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United States
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Technology, Information and Internet
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1 - 100 Employee
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Lead Project Manager
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Apr 2022 - Present
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Advance2000
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Client Services Manager
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Nov 2012 - Apr 2022
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Client Services / Project Manager
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Nov 2012 - Apr 2022
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STC Services
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United States
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Telecommunications
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1 - 100 Employee
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Network Operations Specialist
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Jul 1998 - Nov 2012
Daily communicated with clients to determine their needs and provide resolutions. Experience in using several different CRM software programs to maintain and track service orders. Ex: TigerPaw and ESC. Service Ticket Management / Statistic Reporting Daily use of Microsoft office products: Outlook, Excel and Word Provided technical support for the following phone and voicemail systems: Alcatel OmniPCX OXE / OXO, Rolm 9751, Siemens 9006, Avaya Definity G3R, Phonemail, Octel, Audix and AVST. Provided call reports for customers via Alcatel’s 4760 software and Telemate software. Provided end user training on Alcatel phones. Maintained student database for billing services provided to colleges and universities via Microsoft Access software. Assisted Collections Manager in handling past due accounts. Show less
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Risk Technician II
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1995 - Jul 1998
Responsible for agent inquiries. Compiled manual and computer rates policies. Performed data entry duties as needed. Responsible for agent inquiries. Compiled manual and computer rates policies. Performed data entry duties as needed.
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Sears Logistics Services, Inc.
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United States
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Transportation, Logistics, Supply Chain and Storage
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100 - 200 Employee
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Customer Service
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1993 - 1995
Responsible for customer contact by phone and in person. Performed data entry of billing and furniture work orders Responsible for customer contact by phone and in person. Performed data entry of billing and furniture work orders
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Education
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1989 - 1992
Parkland High School
Community
