Experience

Samaritan's Purse

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Learning Support Team Manager

  • Mar 2022 - Present

  - Oversees the implementation of curriculum, knowledge management, and compliance training projects. - Implements and maintains appropriate technology, software, tools, and systems required to support the training and information needs of diverse, geographically dispersed teams. - Advises departmental and international teams and team leaders on organizational development, instructional design, and adult learning strategies to improve performance and facilitate change aligned with… Show more - Oversees the implementation of curriculum, knowledge management, and compliance training projects. - Implements and maintains appropriate technology, software, tools, and systems required to support the training and information needs of diverse, geographically dispersed teams. - Advises departmental and international teams and team leaders on organizational development, instructional design, and adult learning strategies to improve performance and facilitate change aligned with departmental goals. - Tracks and analyzes relevant data for continuous improvement and reporting to Projects leadership. - Cultivates technical expertise around industry best practice, processes, training materials, and knowledge assets developed by other organizations and governmental agencies, incorporating concepts and materials (with permission) as applicable.

• Instructional Design Specialist

  • Aug 2019 - Mar 2022

  North Wilkesboro, North Carolina, United States - Applies proven adult learning design principles to create traditional classroom-style training, job aids, informal learning opportunities, and web-based learning. - Supports subject matter experts in designing and delivering learning content through classroom and web-based (synchronous and asynchronous) delivery mechanisms. - Creates instructional content using Articulate 360, Adobe Creative Suite, and other learning design tools. - Develops, implements, and manages… Show more - Applies proven adult learning design principles to create traditional classroom-style training, job aids, informal learning opportunities, and web-based learning. - Supports subject matter experts in designing and delivering learning content through classroom and web-based (synchronous and asynchronous) delivery mechanisms. - Creates instructional content using Articulate 360, Adobe Creative Suite, and other learning design tools. - Develops, implements, and manages ongoing processes to track training information, critical learning events, and participant information. - Manages the Projects Department’s Online Learning Portal (POD).



Christian Care Ministry

• United States
• Financial Services
• 300 - 400 Employee

• eLearning Developer

  • Jan 2017 - Jul 2019

  - Developed online course materials and implemented ministry-wide training programs for compliance, systems, and customer care. - Researched and developed CCM’s first Learning Management System (LMS), Christian Care Ministry University (CCMU), to host training materials and track employee learning. - Served as an LMS Administrator responsible for uploading and maintaining course materials, tracking user completion, and managing user accounts.

• Content Design and Integrity Manager

  • Nov 2017 - Oct 2018

  - Managed a team of Instructional Designers and eLearning Developers who worked to create fun, educational training materials. - Managed the Knowledgebase Administrator and LMS Administrator to create a well-organized, user-friendly knowledge infrastructure. - Facilitated discussions with stakeholders to capture requirements and complete the training design on time.



OceanX, LLC

• United States
• Software Development
• 100 - 200 Employee

• Lead Training Materials Developer

  • Nov 2015 - Jan 2017

  Arden, NC - Used call center metrics to identify gaps in training and created educational training modules that improved metrics by a significant margin (i.e. Approximately 10% increase in Customer Satisfaction scores for new hires across vendor sites). - Supervised, mentored, and edited the work of other developers to create a cohesive design and ensure information was complete and concise. - Traveled to one of the domestic vendor sites to oversee the rollout of new projects and improve… Show more - Used call center metrics to identify gaps in training and created educational training modules that improved metrics by a significant margin (i.e. Approximately 10% increase in Customer Satisfaction scores for new hires across vendor sites). - Supervised, mentored, and edited the work of other developers to create a cohesive design and ensure information was complete and concise. - Traveled to one of the domestic vendor sites to oversee the rollout of new projects and improve the relationship between vendor and client. Show less



Guthy|Renker

• United States
• Advertising Services
• 200 - 300 Employee

• Training Materials Developer

  • Jul 2013 - Nov 2015

  Arden, NC - Served as Materials Developer for Guthy|Renker Customer Service, Sales, Brands, and Systems. - Helped train trainers from all international and domestic vendor sites in the facilitation of corporate training materials.