Experience

Parlane Living Ltd

• United Kingdom
• Wholesale
• 1 - 100 Employee

• Customer Service Representative

  • Aug 2020 - Present

  1. To provide support to the National Account Manager on all matters relating to customer orders/stock/credits/deliveries. 2 To manage all export orders and necessary paperwork in preparation for despatch in line with export regulations. 3. To process all orders and new customer accounts received into the office relating to export or key account customers. 4. To action all credits and carry out any necessary remedial action within company guidelines5. To handle all forms of customer communication whilst always maintaining a high level of customer service. 6. To assist with showroom orders and to attend and support trade fairs as required.7. To liaise and collaborate with other depts. E.g. Warehouse, product dept. as required.8. To run company reports and distribute as required.9. To manage any sales related project work identified by the management team or company directors.10. To ensure that sales dept. strives to follow best practice at all times and efficiencies are continually reviewed. 11. To ensure all documentation for the sales dept is maintained effectively with both electronic and hard copies as required under the Data Protection Act.