PA to Directors

• Oct 2021 - Present

Customer Service coordinator Team Lead

• Jan 2017 - Sep 2021

• Managing/leading a team of 10 Customer Service advisors supporting and encouraging them in their job roles ensuring all procedures are followed. • Develop and maintain an exceptional level of customer service via the telephone/emails. • Working to time critical deadlines. • Planning and scheduling haulage roots and making instant decisions. • On call responsibilties throughout the night supporting transport and warehouse shift managers. • Literate in systems such as TMS,ESP, Microlise, SAP, Red Praire and JDA. • POD requests. • Investigating SOP and picking stock queires. • Responsibility to ensure all work completed is of a high standard and fully completed by all team members. • Daily shift reporting to the wider business. • Liaising with drivers and third party hauliers to ensure deliveries are completed within a specific time schedule and meet to the needs and expectations of the RDC’s. • Daily conference calls with customers and the business network. • Staff rota planning. • Able to locate missing stock pallets, re plan failed deliveries via our own network or couriers. • New business meetings and introductions to the Customer Service deparment. • Liasing directly with the customer to dispute claims and invoices. • Supporting account managers to ensure sustainable levels of service is provided to the customer. Show less

Travel Sales Adviser

• Sep 2006 - Dec 2016

• Generate and increase travel sales• Analyse, evaluate and present tourism data• Monitor and resolve customer service problems• Stood as assistant branch manager covering maternity leave• Develop and maintain relationships with telephone customers• Organise rotas and payroll• Process orders of stationary, foreign currency and brochures• Western Union and MoneyGram literate• Balancing and ordering and returning of foreign currency through Travelex systems.• Sell tailor-made travel itineraries• Complete foreign exchange transactions• Research and develop tour itineraries• Deal with travel and tourism emergencies• Process travel service bookings• Applied for and succeeded in becoming a Customer Service Manager. I declined the role as it didn’t suit my circumstances at the time of the offer Show less

Travel Sales Adviser

• Sep 2006 - Dec 2016

• Generate and increase travel sales• Analyse, evaluate and present tourism data• Monitor and resolve customer service problems• Stood as assistant branch manager covering maternity leave• Develop and maintain relationships with telephone customers• Organise rotas and payroll• Process orders of stationary, foreign currency and brochures• Western Union and MoneyGram literate• Balancing and ordering and returning of foreign currency through Travelex systems.• Sell tailor-made travel itineraries• Complete foreign exchange transactions• Research and develop tour itineraries• Deal with travel and tourism emergencies• Process travel service bookings• Applied for and succeeded in becoming a Customer Service Manager. I declined the role as it didn’t suit my circumstances at the time of the offer Show less