Experience

The Goulet Pen Company

• United States
• Retail
• 1 - 100 Employee

• Owner

  • Jan 2009 - Present

  Richmond, Virginia Area I am the co-owner and COO of The Goulet Pen Company, an online retail niche store specializing in fountain pens, ink, and paper. I'm an integrator, and help to transform our strategic vision into execution. My particular areas of focus include: • Accounting • E-Commerce Management and Strategy • Email Marketing • Inventory Control and Purchasing • Process Management • Product Design • Vendor Relationships I run this business together with my husband, Brian Goulet. We… Show more I am the co-owner and COO of The Goulet Pen Company, an online retail niche store specializing in fountain pens, ink, and paper. I'm an integrator, and help to transform our strategic vision into execution. My particular areas of focus include: • Accounting • E-Commerce Management and Strategy • Email Marketing • Inventory Control and Purchasing • Process Management • Product Design • Vendor Relationships I run this business together with my husband, Brian Goulet. We have grown it from a mom-and-pop startup in our house to an eight-figure operation with a team of around 30 employees and a 24,000sf office/warehouse space. Our customer service is legendary and we've developed a packing method that gets our products to people quickly and safely with a memorable presentation. We care, and it shows. I'm particularly proud of our innovative website. We were the first to develop interactive tools to help fountain pen enthusiasts find their ideal products and we are constantly innovating to provide a top-notch experience that bridges the gap between the physical and the digital worlds. In 2018 I championed a successful re-platforming to Shopify Plus, including a full migration of legacy data, and am continuing to find new software and integrations to take our operations to the next level. Beyond the tech side, I’m especially proud of our company culture. In 2018 we were named the #3 Top Workplaces in Richmond in the small business category, and in 2019 we were nationally ranked as a Great Place to Work. Show less



YRCI

• United States
• Business Consulting and Services
• 100 - 200 Employee

• Federal Staffing Specialist

  • Apr 2010 - Dec 2010

  Richmond, Virginia Area I returned to YRCI to work with high-level government officials as their staffing liaison to help create job postings and screen applicants. I analyzed job descriptions, identified key requirements for success, and developed rating criteria to find the best candidates. I also developed a series of automated reports to help the company evaluate success against industry benchmarks.



Capital One

• Egypt
• Leasing Non-residential Real Estate

• Systems Specialist II, Ops

  • Sep 2007 - Jan 2010

  Richmond, Virginia Area Many of my colleagues called me the "Queen of Excel." I worked as the bridge between the business and IT departments, helping to make sure data was flowing correctly between systems. Here I learned project management, business process management, documenting workflows, and how to manage massive amounts of data.

• Federal Staffing Specialist

  • May 2005 - Aug 2007

  Washington D.C. Metro Area At YRCI I worked with the Department of Homeland Security HQ as their staffing liaison to help create job postings and screen applicants. I developed the first web-based personnel request system, replacing paper copies and duplicate entry, along with a series of automated production reports.