Rachel Gorby

Client Data Administrator & Account Manager at RCI Adventure Products
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Location
US
Languages
  • English -

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Experience

    • United States
    • Recreational Facilities
    • 1 - 100 Employee
    • Client Data Administrator & Account Manager
      • Dec 2019 - Present

      Assistant Salesforce Administrator Pardot administrator Genius ERP Administrator Account Manager for over 300 customers Handle all customer quotes, sales orders, shipments, scheduling, inventory, and invoicing Skilled with Ablebits - Excel add on tool Assisted with mass quarterly invoicing for over 600 customers Oversee and Improve processes within the company Assistant Salesforce Administrator Pardot administrator Genius ERP Administrator Account Manager for over 300 customers Handle all customer quotes, sales orders, shipments, scheduling, inventory, and invoicing Skilled with Ablebits - Excel add on tool Assisted with mass quarterly invoicing for over 600 customers Oversee and Improve processes within the company

    • United States
    • Food and Beverage Manufacturing
    • 1 - 100 Employee
    • Zeeland Freight Manager
      • Nov 2019 - Dec 2019

      Billed all frieght invoices, typically 240 a day. Skilled in McLeod (LoadMaster) LME 1610 Production and Load Master Imaging -Rendition Billing Scanned all frieght documents: Bill of Lading/Freight invoices, weight tickets, wash tickets, etc. Worked on Broker billing Provided document classification while scanning images Took care of detention charges and any "issuses' that arrised that week. Issues would manily be considered as random or missing documents At the end of each billing week I would distribute all Zeeland freight paperwork to correct team Worked closesly with the Zeeland Dispatch team Checked 90 day orders to verifiy images are legiable for aduit Show less

    • Health, Wellness & Fitness
    • 1 - 100 Employee
    • Operations Quality Specialist
      • Mar 2019 - Nov 2019

      Skilled within MyOrders, Backlog Tool, and Vendor Websites Covered entire North Central Territory – Managing over 2,000 orders Needed to hit weekly KPI’s – Touch all Null orders roughly 50 a day and everything that hasn’t been touched in 35 days roughly 200 a day Focused on getting all customers sales orders and purchase orders closed that fell on the backlog Weekly task of reviewing 150 Advanced Orders to make sure we receive the customers PO’s by working with Inside Sales and Account Managers Kept track of over 200 Annuities to make sure billing was up to date. Communicated with Billings, Purchasing, Inside Sales Reps to get orders processed and closed Worked and created relationships with Vendors (Cisco, Dell, Scansource, Ingram etc.) on getting customers purchase orders ETA’s and invoices Show less

    • United States
    • Mechanical Or Industrial Engineering
    • 1 - 100 Employee
    • Marketing and Customer Care Manager
      • Jun 2017 - Jan 2019

      Skilled within Fishbowl, Sales Force, Microsoft, and Outlook Created Preventative Maintenance Programs, resolved customer problems Hit weekly KPI’s for Emails, Phone Calls to Leads and Current customers Dealt with all current customers and leads Handled all customer sales orders, shipments, scheduling and inventory Pulled spreadsheets Created and sent out all marketing materials through Pardot Controlled all social media and updated website Strong communication skills and able to manager multiple accounts Show less

    • Logistics Coordinator
      • Dec 2016 - May 2017

      Coordinate all shipments Answer all phone calls Get freight quotes Pull spreadsheets Get updated Insurance Certification Prepare requested sample packets Coordinate travel Deal with inventory Coordinate all shipments Answer all phone calls Get freight quotes Pull spreadsheets Get updated Insurance Certification Prepare requested sample packets Coordinate travel Deal with inventory

    • Hamliton Meetings & Incentives and Spartan Sports Tours Intern
      • May 2016 - Dec 2016

      I was the assistant to the owners of the company. I assisted with all hospitality items needed to be done and admin work. I worked with icontact and formstack pulling information for events. I would then put the information into excel to break down and organize registration. I also helped create the packets and make sure all spreadsheets were up to date. I then traveled with the company and worked the events. I would help with decorations which included putting them together and taking them down, any activities at that our company put together for the events, and took care of all inventory. Some of the events I have worked on and still am are Future Problem Solvers, Fords Annual Meeting, Ford Fall Incentive, etc. Show less

    • Student Associate
      • Sep 2013 - Dec 2016

      I answered all phone calls and directed them to the correct person. I also filed and organized paperwork and also input information into the computer database. Plus I had to make sure folders that are given to interested students are organized and ready to go. Another part of the position is to give students and parents tours around campus and answer any questions. I also did cold calling I would call potential students that are interested and see where they are in the process of attending Olivet or college in general. Show less

    • Football Associate
      • Aug 2014 - May 2016

      I gave tours to interest students and families. I also would meet with perspective students on game days and give them information about what they are doing for the day. I also helped work any events the coaches need me at.

    • United States
    • 1 - 100 Employee
    • Athletic Director Intern
      • Jan 2016 - Apr 2016

      For this position I acted as an Athletic Director. If the actual Athletic Director couldn't attend I would take care of the whole event myself. I would set up before games or events and get people where they need to be such as refs, gate people etc. I also greeted visiting teams and get them settled in to the correct locker room. After the game I would make sure everyone was taken care of and make sure the materials for the event were all torn down and put away. For this position I acted as an Athletic Director. If the actual Athletic Director couldn't attend I would take care of the whole event myself. I would set up before games or events and get people where they need to be such as refs, gate people etc. I also greeted visiting teams and get them settled in to the correct locker room. After the game I would make sure everyone was taken care of and make sure the materials for the event were all torn down and put away.

    • United States
    • Research
    • Promotions Coordinator Intern.
      • Dec 2015 - Jan 2016

      While doing this internship I had to work events that were going on at the time. Create project management guides. Brainstorm ideas to new events and past events. Then I would also write up the social media post each week. The main event I worked was Festive Friday's during Christmas time. While doing this internship I had to work events that were going on at the time. Create project management guides. Brainstorm ideas to new events and past events. Then I would also write up the social media post each week. The main event I worked was Festive Friday's during Christmas time.

    • Game day promotions Intern
      • Aug 2015 - Dec 2015

      I worked every home game and threw out promotion items on game days. When throwing items out to the fans I had to get the fans cheering load for the team. I worked every home game and threw out promotion items on game days. When throwing items out to the fans I had to get the fans cheering load for the team.

Education

  • Olivet College
    Bachlors in Sports Recreation Management, Business administration and Communication
    2012 - 2016

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