Experience

ViaPath Technologies

• United States
• Telecommunications
• 300 - 400 Employee

• Application Engineer

  • Nov 2022 - Present

  Maintain and troubleshoot data feeds and integrations between platforms.

• Technical Support Specialist Tier III

  • Oct 2021 - Nov 2022

  Handle escalations, installations, new site setups, coordinate between different departments, provide excellent client support.



GTL

• United States
• Telecommunications
• 200 - 300 Employee

• Technical Support Specialist Tier II

  • Jul 2020 - Oct 2021

• Technical Support Representative Tier 1

  • Mar 2020 - Jul 2020



Rev.com

• China
• Technology, Information and Internet

• Transcriptionist

  • Jan 2018 - Feb 2021

  Transcribe audio and video from clients. I am exceeding expectations on all metrics. I am also typing 70+ WPM with minimal mistakes. Consistently receiving good feedback in QA because of grammar, spelling, and accurate capture of the material provided. Transcribe audio and video from clients. I am exceeding expectations on all metrics. I am also typing 70+ WPM with minimal mistakes. Consistently receiving good feedback in QA because of grammar, spelling, and accurate capture of the material provided.



Uber

• Türkiye
• Advertising Services
• 100 - 200 Employee

• Driver

  • Jun 2019 - Mar 2020

  4.98 Customer Satisfaction Rating for over 200 trips. High ratings (all thumbs-up) for Uber Eats deliveries by both merchants and consumers. Gold status. 4.98 Customer Satisfaction Rating for over 200 trips. High ratings (all thumbs-up) for Uber Eats deliveries by both merchants and consumers. Gold status.


Blenden Roth Law Firm
• Paralegal

  • Mar 2019 - Mar 2020


RealPage, Inc.

• United States
• Software Development
• 700 & Above Employee

• Payments Product Expert, Tier III

  • Sep 2017 - Sep 2018

• Product Expert, Tier II

  • Jul 2015 - 2018

  I am able to receive client phone calls regarding product or computer issues, then troubleshoot them accordingly. From the time the phone rings, to the closing of the call, my goal is to provide excellent service and a great customer experience. I work hard to provide the correct answer through my current knowledge, as well as by way of research. I work cases that come in through the portal or e-mail. Troubleshooting the issue, I provide the client with concise steps to resolve the issue, and confirm that it has worked. I work closely with our Development team in order to provide resolutions and fixes to client issues that arise. From the moment a case enters my possession, I follow through until I am sure the issue is resolved to the client's satisfaction.In early 2016, I led a project for the Product Support department with regards to Payments Hardware, for which I am a Subject Matter Expert. I created KCS (Knowledge Centered Support) articles, documentation, training materials, and gathered data to help improve our resolution of these issues. I helped the department increase resolutions by about 40%.I am currently being mentored by a member of our executive team in the Leadership Mentoring Program. Show less



Havertys Furniture

• Furniture and Home Furnishings Manufacturing
• 700 & Above Employee

• Route Coordinator

  • Feb 2010 - Jul 2015

  Often deemed the "air traffic controller"​ of the company. Received phone calls from retail stores, warehouses, Customer Service, and delivery drivers. Troubleshot mobile devices (CN50's) and networking issues. I was an Administrator for the remote program AirWatch. Provided service to customers, help for co-workers, and ensured timely delivery of merchandise. Cross-trained sales associates monthly. Supervised about 300 employees daily. Often deemed the "air traffic controller"​ of the company. Received phone calls from retail stores, warehouses, Customer Service, and delivery drivers. Troubleshot mobile devices (CN50's) and networking issues. I was an Administrator for the remote program AirWatch. Provided service to customers, help for co-workers, and ensured timely delivery of merchandise. Cross-trained sales associates monthly. Supervised about 300 employees daily.



United Risk Consultants

• United States
• Insurance
• 1 - 100 Employee

• Receptionist / IT Technician

  • Nov 2008 - Jan 2010

  Began as a receptionist answering phones, greeting clients, and maintaining the front office. The job morphed to include IT work, including setup and maintenance of computers and peripherals. Administration of the local server. In addition to running the front desk and IT duties, I implemented an electronic filing system. Began as a receptionist answering phones, greeting clients, and maintaining the front office. The job morphed to include IT work, including setup and maintenance of computers and peripherals. Administration of the local server. In addition to running the front desk and IT duties, I implemented an electronic filing system.



GetLegal

• Brazil
• IT Services and IT Consulting

• Website Designer/ IT Technician

  • May 2006 - Oct 2008

  When the site began as TheAttorneyStore.com, I coded HTML and did some graphic design for the website. Once the site grew to GetLegal.com, I still wrote content, code, and designed images. From there, my job began to include IT duties. Installing, maintaining, and troubleshooting end-user machines and peripherals such as printers, faxes, CPU's, and scanners. When the site began as TheAttorneyStore.com, I coded HTML and did some graphic design for the website. Once the site grew to GetLegal.com, I still wrote content, code, and designed images. From there, my job began to include IT duties. Installing, maintaining, and troubleshooting end-user machines and peripherals such as printers, faxes, CPU's, and scanners.


Whittenberg Enterprises
• United States
• Construction
• Night Manager

  • Mar 2005 - May 2006

Chick-fil-A-Franchise
• United States
• Restaurants
• 700 & Above Employee
• Team Member

  • 2002 - 2004