Experience

Daimler Buses | EvoBus GmbH

• Germany
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Senior Service Administrator

  • May 2014 - Present

  I am responsible for supervising & mentoring a team of Customer Service Advisors & Assistants (including 2 Apprentices). My team take bookings for servicing, repair & maintenance of large PSV vehicles. I help & oversee the raising of job cards, process warranty claims & payments, and invoicing of all workshop jobs, as well as organising warranty parts returns. Raising purchase requisitions & orders for 3rd party goods & services. Arranging external suppliers visits to carry out 3rd party services. Organise internal drivers daily schedules. Constant monitoring & control of our work in progress keeping it to a minimum level by monitoring reports & chasing invoicing, producing reports for daily turnover and end of month results. Raise quotations. Process all workshop staff's time records on Time Manager for payment of wages including holiday & absence forms. Hold daily production meetings to monitor & maintain workshop updates for retail customer & internal sales department vehicles. Resolve customer complaints or escalate where necessary. I assist in arranging building & equipment maintenance schedules and raise purchase orders for this. I liaise frequently with external Customers, internal sales & sales support teams, management, suppliers, warranty department colleagues in Germany, finance department for invoicing queries and reports, workshop technicians & team leaders, as well as the company CEO & CFO. I am also recently trained as an ISO-Auditor and carry out internal departmental audits and process results. Show less

• Senior Service Administrator

  • Apr 2013 - May 2014

  I managed & mentored the service administrator to improve his confidence, organisation & levels of accuracy. Processing all warranty claims & payments, and invoicing all workshop job cards. Producing & maintaining daily turnover reports & end of month results which were presented to the workshop manager. Control of the work in progress. I also recruited & trained an Apprentice who has become a very valued member of my team.

• New Vehicle & Homologation Co-ordinator

  • Jul 2008 - Apr 2013

  I organised & managed all new vehicle demonstrations to potential customers for a free of charge loan period. Arranging all paperwork, loan agreements & insurance as well as arranging preparation of the vehicle, by organising a safety inspection & valet through the workshop. Preparing & organising all relevant documentation to ensure all new vehicles were road legal, including ordering certificates of conformity (or initial fitness), taxing & registering, preparing all handover packs & paperwork for new vehicles. Raising purchase orders. Participating in regular meetings with workshop team leaders to keep up to date with new vehicle progress & organise 3rd party supplier retro-fit items. Show less



Coventry City Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• Taxi Licensing Officer

  • Oct 2005 - Jun 2008

  Daily dealing with Taxi Drivers & Operators to renew & apply for new Licences. Also booking new applicants onto road knowledge & driver training courses. Processing applications & taking payment. Making driver badges & vehicle plates. Processing CRB forms and Medicals where appropriate. Dealing with complaints from the Public. Dealing with Councillors and Committee members, as well as Police, VOSA & Enforcement Officers. Filing & maintaining driver & operator records. Daily dealing with Taxi Drivers & Operators to renew & apply for new Licences. Also booking new applicants onto road knowledge & driver training courses. Processing applications & taking payment. Making driver badges & vehicle plates. Processing CRB forms and Medicals where appropriate. Dealing with complaints from the Public. Dealing with Councillors and Committee members, as well as Police, VOSA & Enforcement Officers. Filing & maintaining driver & operator records.



Asda

• Retail
• 700 & Above Employee

• People Team Administrator

  • Oct 2003 - Mar 2005

  Assisted the HR team to update colleague records, process holiday forms, maternity leave, & champion absence. General office administration & filing as well as home visits for long term absentees. Assisted the HR team to update colleague records, process holiday forms, maternity leave, & champion absence. General office administration & filing as well as home visits for long term absentees.