Experience

Paymentus

• United States
• Financial Services
• 500 - 600 Employee

• Implementation Project Manager

  • Jan 2022 - Present

  • Manage the implementation of billers (clients) onto the Paymentus cloud-based bill payment platform to further enrich the bill payment needs of their customers across different channels including enhanced products and payment methods • Design payment solutions for the national biller team collaborating with a partner company on several projects at once • Coordinate the execution of tasks and business requirement development in JIRA among Technical Implementation Managers, Development and QA as well as submit necessary cases in Salesforce • Oversee the execution of migrations from clients’ current platform onto Paymentus’ platform aligning and enhancing the payment experience • Maintain clients’ SmartSheets including project timelines, roadblocks and project status • Responsible for acting as the point of contact throughout the project lifecycle and support for the client Show less



ACI Worldwide

• United States
• Software Development
• 700 & Above Employee

• Project Manager

  • May 2019 - Dec 2021

  • Led project implementation of clients’ business requirements for bill payment services through the IT life cycle from determining project scope and timelines through deployment while prioritizing deadlines and maintaining client communication and expectation of deliverables • Managed over 20 projects simultaneously at different IT stages using both waterfall and agile methods by coordinating tasks across a cross-functional team of development, QA, deployments and offshore vendors • Acted as both a solutions consultant and a point of escalation for any questions/concerns • Coordinated and implemented the configuration of technical migrations of client business requirements on to a more advanced platform • Facilitated incident troubleshooting using SQL and issue replication • Tracked and documented project progress and requirements using JIRA, Excel, SharePoint and Salesforce • Participated in executing product and process improvement Show less



Western Union

• United States
• Financial Services
• 700 & Above Employee

• Leader, Project Management

  • Oct 2017 - May 2019

  ACI Worldwide acquired Speedpay from Western Union in May 2019. My responsibilities and role description are the same. ACI Worldwide acquired Speedpay from Western Union in May 2019. My responsibilities and role description are the same.



Profiles by Kantar

• Market Research
• 300 - 400 Employee

• Project Manager

  • Feb 2014 - Apr 2017

  •Oversaw end-to-end execution of multiple online research projects; liaised/managed/collaborated with cross-functional team to facilitate data collection and address feasibility, timing and budget concerns •Developed and maintained relationships with over 30 clients acting as a trusted advisor by providing consultative recommendations throughout the project life cycle on survey design, fieldwork and procedures •Managed 10-25 projects simultaneously while acting on conflicting needs by prioritizing timeline deadlines and project urgency •Anticipated and resolved different project fielding issues and risks through problem solving to ensure project deliverables were completed on time and within scope •Performed data analysis using Excel (pivot tables and VLOOKUP) and IBM SPSS Data Collection (Survey Reporter) to troubleshoot project issues •Collaborated with a cross-functional team which included the estimating and legal departments •Reviewed questionnaires for potential complications or biases to make sure they were compliant with company and industry policies •Organized in-field revisions when needed allowing the project to maintain a budget •Coordinated with an internal offshore team as well as external vendor partners to ensure successful and accurate delivery of data Show less



Cadaret Grant

• United States
• Financial Services
• 1 - 100 Employee

• Variable Annuity Marketing Associate

  • Nov 2007 - Feb 2014

  •Managed relationships with financial institution account managers, wholesalers and vendors to provide financial advisors (the “client”) with the resources and tools needed to effectively serve their clients’ retirement needs •Conducted research for financial advisors and developed customized reports for over 500 research requests •Maintained the department’s section of the company website with marketing materials for over 100 products and resources including guidelines, training manuals, industry news and webcasts •Led and facilitated over 50 webcasts which included training financial advisors on a web-based program and trending industry topics •Planned and organized over 60 continuing education classes, increasing attendance 130% •Established new quarterly event for financial advisors comparing financial institutions’ sales ideas and solutions simultaneously with a Q&A from the presenting wholesalers Show less



World Internet Marketing, Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Marketing Intern

  • May 2006 - Aug 2006



Jewish Federation of Greater Metrowest NJ

• Whippany, NJ

• Marketing Intern

  • Jun 2004 - Aug 2004