Experience

Homework Helpers Tutoring Inc.

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• Director of Staffing & Client Relations

  • Aug 2016 - Present

  ·Manage staff of 43 tutors and client coordinators overseeing training, student development plans, and HR related matters ·Worked side by side with owner to develop and implement new service offerings leading to a 200% increase in weekly student sessions since 2013 ·Meet with new students and parents to identify challenge areas, develop customized learning plans, and monitor progress to helps students achieve their goals ·Launched and trained entire staff on TeachWorks (educational software), enhancing staff productivity and client relations·Work closely with high school students on strategies related to standardized testing and college program identification and preparation ·Develop and execute promotional activities including email campaigns and social media advertising

• Client Coordinator

  • Aug 2013 - Aug 2016

  •Maintained a master schedule of all meetings, staff & client schedules and commitments•Managed office billing and collections •Created customized learning plans including school tutoring & test preparation for students to achieve academic goals•Developed and executed promotional activities including email campaigns and social media advertising



AmeriCorps

• Government Administration
• 700 & Above Employee

• Notre Dame Mission Volunteers

  • Aug 2012 - Jul 2013

  •Served as teacher’s aide for 7th and 8th grade students helping to develop tailored lesson plans for students with learning challenges•Designed and implemented an after-school nutrition program for elementary students in impoverished communities, which is still used to this day•Led after school programs and provided tutoring and homework assistance in reading and writing •Developed and led community service and outreach projects •Served as teacher’s aide for 7th and 8th grade students helping to develop tailored lesson plans for students with learning challenges•Designed and implemented an after-school nutrition program for elementary students in impoverished communities, which is still used to this day•Led after school programs and provided tutoring and homework assistance in reading and writing •Developed and led community service and outreach projects



Celgene

• United States
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Customer Care Representative

  • Jul 2010 - Aug 2012

  •Responsible for educating patients, healthcare professionals and pharmacies on the risk management program processes and procedures•Monitored potential adverse events capturing relevant adverse event information and directed such calls to Drug Safety team•Registered new prescribers, pharmacies and patients into the risk management programs •Responsible for educating patients, healthcare professionals and pharmacies on the risk management program processes and procedures•Monitored potential adverse events capturing relevant adverse event information and directed such calls to Drug Safety team•Registered new prescribers, pharmacies and patients into the risk management programs