Experience

The Lodge at Spruce Peak

• United States
• Hospitality
• 1 - 100 Employee

• Lead Front Desk Agent/Front Desk Supervisor

  • Oct 2020 - Present

  Employee of the Quarter nominee: quarters 1, 3, and 4 2021. Facilitated guest registration and communication of hotel policies, events, and information. Fostered overall guest satisfaction by listening to and resolving guest issues. Earned promotion through superior performance and demonstrated ability to quickly learn and master complex concepts. As Supervisor, took on the responsibility of Manager on Duty role (both within department and property wide) when other members of management were not present. Updated and rewrote training manual for front desk and spearheaded training for new hires. Show less



Sea Life London Aquarium

• Commercial Operations Associate

  • Jan 2020 - Sep 2020

  Front facing role with admissions and retail responsibilities Organized guests’ visits by selling tickets and explaining various additions to their visit (e.g. animal encounters, behind the scenes tours, etc.). Communicated proper procedures to up to 5,000 guests daily for entrance and navigation around the attraction. Front facing role with admissions and retail responsibilities Organized guests’ visits by selling tickets and explaining various additions to their visit (e.g. animal encounters, behind the scenes tours, etc.). Communicated proper procedures to up to 5,000 guests daily for entrance and navigation around the attraction.



Federal Concrete

• United States
• Construction
• 1 - 100 Employee

• Staff Accountant

  • Nov 2017 - Sep 2019

  Spearheaded accounts payable and certified payroll departments. Managed 50 vendor accounts for a $60 million company; communicated with vendors to reconcile accounts and send payments. Maintained 100 weekly payroll reports to be sent to various governmental agencies as well as 300-400 invoices monthly for construction supplies and materials. Organization: maintain 100 weekly payroll reports to be sent to various governmental agencies as well as 300-400 invoices monthly for construction supplies and materials Show less



CIEE Council on International Educational Exchange

• United States
• Education Administration Programs
• 700 & Above Employee

• English Language Assistant

  • Aug 2016 - Jun 2017

  Assisted teachers in English education at a bilingual public school. Mapped out daily classes for grades 2, 4, 5, and 6; worked with small groups of students to prepare for Trinity & Cambridge English Proficiency Exams. Tailored lesson plans for four students that I tutored privately Assisted teachers in English education at a bilingual public school. Mapped out daily classes for grades 2, 4, 5, and 6; worked with small groups of students to prepare for Trinity & Cambridge English Proficiency Exams. Tailored lesson plans for four students that I tutored privately



The Walt Disney Company

• United States
• Entertainment Providers
• 700 & Above Employee

• Disney College Program

  • Feb 2016 - Aug 2016

  Performed two separate positions: concierge and food service. Concierge: coordinated additional excursions for guests during their stay at All Star Resorts; provided assistance in guest check-in and general requests. Food service: collaborated with fellow cast members to ensure excellent food service of up to 10,000 guests per day. Performed two separate positions: concierge and food service. Concierge: coordinated additional excursions for guests during their stay at All Star Resorts; provided assistance in guest check-in and general requests. Food service: collaborated with fellow cast members to ensure excellent food service of up to 10,000 guests per day.



Drew University

• United States
• Higher Education
• 500 - 600 Employee

• Tour Guide & Student Office Assistant

  • Apr 2013 - May 2015

  Interacted with prospective students and university staff. Conducted weekly tours for prospective students and monthly open house events.Completed administrative duties such as bookkeeping and general organization, receptionist, and courier.

• Resident Assistant

  • Aug 2013 - May 2014

  Supervised 50 first-year students.Collaborated with fellow resident assistants to design and facilitate resident events for 300 students.Enforced rules and regulations throughout the entire residence complex through regular rounds and desk duty.