Operations Manager | Lived Experience Lead

• Apr 2023 - Present

Leading the co-developed design of the organisations lived experience strategy based on national guidance and evidence / experience based practice. Embracing the ethos of 'lived experience leadership'.Operations portfolio:North Somerset developmentSuicide prevention Peer support Influence & ParticipationStakeholder engagementCrisis Safe Space services (South & West Somerset) Step-up crisis peer support Suicide Bereavement Bereavement Services

Bereavement Support Services Manager – Suicide Postvention

• May 2022 - May 2023

Development of the organisations' bereavement offers, policies and processesLead service lived experience initiatives, recruitment and development. Design and delivery of evidence-based training - unrestricted revenue gains. Analysis and interpretation of data, research, and reports Development of measurable and trauma informed therapeutic models of support Complex triage and case management Strategy, partnership collaboration and development Wellbeing initiative development Budget management, financial forecasting. Adult and Children & young people’s trauma counselling services management Continuous improvement planning Show less

Lived experience consultant

• Jan 2023 - Present

Community Partnerships Manager – Open Mental Health, Community & Wellbeing Services

• Feb 2021 - Apr 2022

Multi-organisation management, Inpatient discharge facilitation across all inpatient sites in Somerset.New service design, evaluation and performance management, evidence based framework development. Introduction of multi stakeholder case management systems Partnership team management: Housing teams, VCSE partner services, Clinical partners, advisory services. Management of service budget Complex and rapid pace caseload management Staff development Influencing systems change and innovating new approaches to mental health. Show less

Lived Experience Suicide Prevention & Self Injury Reduction Training Developer & Tutor

• Nov 2020 - Apr 2022

Development and design of co-produced training delivered through lived experience narratives.Excellent qualitative and quantitative outcomes.

Senior Recovery Navigator – Open Mental Health Crisis Safe Space Somerset, Safe Haven N Somerset.

• Apr 2020 - Feb 2021

New services development and implementation across 2 counties - SOPs, risk assessments, and service documents.Support for people experiencing acute emotional distress.Supervision, recruitment, review, and development of support staff.Management of service budgets, data and reporting. Multi-agency partnership working with primary care trusts and secondary services.

Peer training developer – Suicide prevention and Self-Injury reduction.

• Jun 2019 - Apr 2020

1 Year Health Education England funded project Training course development using integrated technologies and experiential learning models. Development of qualitative data analysis tools and data formulation. Research and analysis Recruitment of staff Training of Inpatient, Community Treatment, Intensive Support Teams, Home Treatment, IAPT, and Primary Care. Finalist for 2020 national Patient Safety awards – Innovation in training category 1 Year Health Education England funded project Training course development using integrated technologies and experiential learning models. Development of qualitative data analysis tools and data formulation. Research and analysis Recruitment of staff Training of Inpatient, Community Treatment, Intensive Support Teams, Home Treatment, IAPT, and Primary Care. Finalist for 2020 national Patient Safety awards – Innovation in training category

Band 4 Senior HCA

• Jun 2019 - Apr 2020

Discharge planning, Mental Health Act administration, care planning, front-line support. Discharge planning, Mental Health Act administration, care planning, front-line support.

Restrictive interventions reduction lead, Band 4 Senior HCA – Wellesley medium secure hospital

• Apr 2017 - Nov 2018

Design of multi-site restrictive interventions policy, standard operating procedures and risk management plans. Delivery of training in de-escalation, breakaway skills, and restrictive approaches. Incident review, debrief services and audit Discharge planning and community rehabilitation. Support with benefits, accommodation services, local authority support, and advocacy services. Design of multi-site restrictive interventions policy, standard operating procedures and risk management plans. Delivery of training in de-escalation, breakaway skills, and restrictive approaches. Incident review, debrief services and audit Discharge planning and community rehabilitation. Support with benefits, accommodation services, local authority support, and advocacy services.

Restrictive interventions reduction lead , Band 4 HCA.

• Apr 2009 - Apr 2017

Psychiatric intensive care unit, forensic, dual diagnosis, rehabilitation, tier 4 personality disorder trauma ward, low secure services. Training coordination and team management across multiple hospital sites Policy writing, risk assessment, Auditing, and KPI recording Mental health stabilisation support in short-term and long term admissions Working alongside Psychology, home treatment, social services, and clinical workers in discharge planning. In forensic discharge to include Multi-Agency Public Protection Arrangements. Attendance at Care Panning Approach meetings and 117 aftercare meetings. Supporting sessions of leave, therapeutic activity, and promoting a supportive return to work or voluntary occupation. Shift leadership alongside the duty nurse in charge Show less