Rachel Dufrene
Service Event Manager at 1933 Group- Claim this Profile
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Topline Score
Bio
Experience
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1933 Group
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United States
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Entertainment Providers
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1 - 100 Employee
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Service Event Manager
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Aug 2019 - Present
• To handle and manage all incoming leads for the booking of locations, rooms, off sites, and catering functions. • Lead on selecting, evaluating, and managing our event venues, selections, contract negotiations and global calendar • Responsible for all aspects of event management on a varying scale of events, often leading a project team comprising of other colleagues • Manage all event revenue including estimating, tracking, and ensuring all payments are received and recorded • Manage all food and beverage and day to day operations within budgeted guidelines and to the highest standard at the Formosa Hollywood location • Lead, motivate, and direct staff to be a top performing team • Develop and manage online marketing on social media platforms, driving brand awareness, engagement and traffic.
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Mondrian Hotel
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Hospitality
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1 - 100 Employee
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Private Event Manager
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Jul 2015 - Aug 2019
• Seamlessly planned, designed & directed the execution of corporate, social and private events for a prestigious roster of clients, ranging in size. • Tailored events according to the personal tastes and budgets of clients, managing and exceeding expectations. • Worked with Clients to guide them through the event details and served as their personal coordinator throughout the entire planning process and event. • Serve as primary contact for all vendors, while maintaining strong relationships • Responsible for opening the restaurant and coordinating daily front of the house and back of the house operations • Resolved customer complaints to ensure optimal satisfaction • Managed Cash flow for the business through the use of POS System, Credit Card Batching, Cash Depositing and Tips Handling. • Maintained business property to ensure a good public environment.
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House of AN
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United States
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Restaurants
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1 - 100 Employee
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Front Desk/ Event Coordinator
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Mar 2011 - Jun 2016
• Providing professional, friendly, and courteous service while taking reservations, greeting, seating, and handling guest’s inquiries. • Familiar with fine dining etiquette and knowledgeable of the menu to recommend and suggest wine and tapas • Plan out the seating chart, organize the reservations, and set up for private events and large parties • Ensure all regular and VIP guests are known and cared for accordingly and build and effectively utilize guest history profiles • Knowledgeable in all aspects of the events sale cycle, particularly proficient in developing, customizing, and winning proposals.
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Education
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Los Angeles Valley College
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FIDM