Member Care Advocate

• Aug 2023 - Present

Client Experience Coordinator

• Nov 2022 - Aug 2023

- Triaged and routed incoming communication from clients via a multi-line phone system, email, and fax line - Communicated with clients and clinicians in emergency situations in an efficient and empathetic manner - Resolved problems and concerns affecting the case experience expressed by clients and clinicians - Triaged and routed incoming communication from clients via a multi-line phone system, email, and fax line - Communicated with clients and clinicians in emergency situations in an efficient and empathetic manner - Resolved problems and concerns affecting the case experience expressed by clients and clinicians

Certified Pharmacy Technician

• Mar 2020 - Dec 2022

- Processed prescriptions over the phone and communicated with patients to ensure medication adherence- Measured and counted medications, and labeled prescription vials with comprehensive instructions- Responded empathetically to client concerns, and utilized systems and knowledge to troubleshoot issues

Lead Pharmacy Technician

• Dec 2021 - Mar 2022

- Organized and supervised pharmacy responsibilities so as to ease the work of the pharmacist on duty- Trained new hires following company policies and guidelines, and acted as a mentor to newer colleagues- Maintained inventory of medications and supplies, and ensured that orders were filled accurately and quickly

Pharmacovigilance Specialist

• Mar 2022 - Oct 2022

- Managed Novavax pharmacovigilance cases through call intake, documentation, and ICSR processing - Performed processing of adverse events using Argus system, and assessed cases for validity and seriousness - Wrote accurate and complete narratives following internal guidelines, SOP’s, and U.S. safety regulations - Managed Novavax pharmacovigilance cases through call intake, documentation, and ICSR processing - Performed processing of adverse events using Argus system, and assessed cases for validity and seriousness - Wrote accurate and complete narratives following internal guidelines, SOP’s, and U.S. safety regulations

Surgical Aide

• Jun 2020 - Oct 2021

- Cleaned and prepared operating rooms, and used sterile technique to prepare surgical supplies for the team- Assisted the surgical team with gowning or gloving and passing instruments or supplies to the surgeon- Positioned patients on the operating table and properly connected EKG monitors to support anesthesia staff

Clinical Aide

• May 2019 - Jun 2020

- Worked with postoperative patients and assisted nurses in their recovery, consultation, and discharge- Communicated with patients and families to deliver recovery instructions and recommend safe behaviors- Transported patients between operating rooms, recovery areas, and their vehicles and ensured patient safety

Caregiver Center Outreach Intern

• Feb 2020 - Apr 2020

- Reached out to emergency contacts and caregivers of patients in step-down trauma units to offer support - Acted as a liaison between patient caregivers and the hospital, answering questions and triaging concerns - Reached out to emergency contacts and caregivers of patients in step-down trauma units to offer support - Acted as a liaison between patient caregivers and the hospital, answering questions and triaging concerns

Peer Leader

• Sep 2019 - Dec 2019

- Provided support to first-year students through weekly emails, interactions in class, and skill-building activities - Organized class exercises, graded homework assignments, and helped to orient new students to college life - Provided support to first-year students through weekly emails, interactions in class, and skill-building activities - Organized class exercises, graded homework assignments, and helped to orient new students to college life

Cashier

• Sep 2016 - Feb 2017

- Provided an excellent customer service experience with friendly and courteous service in a timely manner - Registered sales on a cash register by scanning items, itemizing and totaling customers' purchases - Provided an excellent customer service experience with friendly and courteous service in a timely manner - Registered sales on a cash register by scanning items, itemizing and totaling customers' purchases