Experience

Citizens Information Board

• Ireland
• Information Services
• 1 - 100 Employee

• Head Of Division Standards and Development

  • Jun 2022 - Present

• Senior Manager CIS & Advocacy

  • Sep 2021 - Jun 2022

• Advocacy Manager

  • Jun 2021 - Sep 2021



Caranua

• United Kingdom
• Health, Wellness & Fitness

• Chief Executive Officer

  • Oct 2017 - Jun 2021

  Chief Executive Officer with responsibility for leading the organisation Caranua, managing a diminishing fund (€111.38m initially) set up under legislation (Residential Institutions Statutory Fund Act 2012) to provide services to survivors of institutional abuse. Caranua is a very busy, high demand organisation which has provided funding supports to over 6,000 survivors of institutional abuse over a six-year period. As funding is nearly diminished (€110.1m spent) I am currently managing the strategic wind-down of the operations of Caranua.

• Director of Services

  • Aug 2016 - Oct 2017

  Caranua is an independent State Body set up to help people who, as children, experienced abuse in residential institutions in Ireland and have received settlements, Redress Board or Court awards.

• Regional Manager

  • Mar 2015 - Jul 2016

• Manager - Mortgage Arrears Information Helpline

  • Jul 2012 - Feb 2015

  I implemented a government initiated helpline, which provides an independent, confidential and high-quality information and referral service to borrowers in mortgage arrears, promoted in conjunction with the www.keepingyourhome.ie websiteResponsibilities include-Development of strategic plans which include budget and resource allocation, critical success factors, timelines, risk assessment and desired outcomes-Development and implementation of the service’s policies and standardised procedures to ensure an effective, productive, quality service-Manage the Mortgage Arrears Information Helpline, providing daily support and supervision to a team of information officers who handle all calls (over 11,000 calls since initiation of service), -Recruitment of all information officers, ensuring training and performance measures are in place to provide a high quality person focused service-Represent, build contacts and promote the Mortgage Arrears Information Helpline with stakeholder groups (all lenders, Central Bank, Department of the Environment, Community and Local Government, Office of the Financial Services Ombudsman, National Consumer Agency, Free Legal Advice Centre, MABS etc)

• Advocacy Executive

  • Apr 2011 - Jul 2012

  Advocacy is a means of empowering people by supporting them to assert their views and claim their entitlements and where necessary representing and negotiating on their behalf.I worked as part of a small team with responsibility for the development and support of advocacy services across Ireland in both the network of Citizens Information Services (268 locations) and the National Advocacy Service for People with Disabilities (NAS).Responsibilities -Key involvement in planning, profiling and administering the financial budget of approx. €3m per annum, with a special focus on the allocation and monitoring of the funding provision for the National Advocacy Service (€2.8m per annum)-Significant involvement in the working group tasked with developing quality processes and national standards for NAS-Delivered training on advocacy, case management systems and data protection

• Advocacy Administrator

  • Sep 2004 - Oct 2011

  -Pivotal role in the development of the community and voluntary pilot programme for the provision of advocacy services to people with disabilities in community groups across Ireland (46 groups funded on an annual basis from 2005 – 2010). - Key involvement in the transfer from the pilot programme to the development and implementation of the National Advocacy Service for people with disabilities, involved transferring 46 projects and 56 staff into five regional services.- Supported the Manager in administering the financial budget to 46 companies and ensured accurate reporting on spends & returns from companies- Involved in the development, rollout and training of a bespoke electronic case management system for both the NAS and Citizens Information Service network- Lead role in the organisation of conferences and launches including two priority projects both involving 250+ participants of varying physical and intellectual capacitiesLaunch of the National Advocacy Service by the Minister for Social Protection Ms. Joan Burton T.D. in Dublin Castle in 2011- International Advocacy Conference ‘Levelling the Playing Field’, Croke Park, 2007



St Andrew's Resource Centre

• Ireland
• Staffing and Recruiting

• Assistant CE Supervisor

  • Jan 2000 - Sep 2004