Experience

Fremont Insurance Company

• Claims Specialist

  • May 2018 - Present



Meemic Insurance Company

• United States
• Insurance
• 200 - 300 Employee

• Claims Manager I

  • Jun 2015 - May 2018

  -Manage a team of MCCA adjusters, Large loss adjusters, Litigation Specialists and investigative adjusters.-Assist in growth of individual development plans (IDP's) with providing direction, information and resources for the team to achieve their goals. -Resource online for quality talent, contact, interview and develop that talent.-Review files monthly for accuracy and compliance.-Handling and resolution of escalated calls from members, attorneys and medical providers.-Train, coach, and mentor direct and indirect reports.-Complete monthly scorecards, analyze results to ensure compliance and quality assurance.-Present company guidelines, discuss and roll out yearly goals.-Review reserves with Large Losses from adjusters and provide input and when needed escalate reserves for posting.-Communicate with the MCCA regarding outstanding exceptions and concerns.-Respond to Department of Insurance Complaints. Show less

• Senior Claims Specialist

  • Apr 2013 - Jun 2015



AAA Michigan

• Dearborn, MI

• Claims Specialist

  • Dec 2008 - Apr 2013



AIG

• Claims Adjuster

  • Jun 2006 - Oct 2008



Nationwide Truck Brokers

• Lansing, Michigan Area

• Truck dispatcher

  • Jan 2005 - Jun 2006



Perot Systems

• Rochester, Michigan

• Audi and VW Customer Relations

  • Apr 2003 - Jan 2005