Staff Investigator

• Jul 2023 - Present

Investigator, Office of Inspector General

• Jul 2022 - Jul 2023

Office of Inspector GeneralAccept and document allegations of fraud or misconduct by citizens, Department employees, contractors, vendors and suppliers who identify or maintain a relationship with the Department; Independently plans, manages and conducts investigations to identify violations of statutes, administrative codes, policies, procedures or contracts, reporting investigative findings to Department management for management action or information; Assists other investigative partners or agencies in the conduct of their investigations when approved and directed by the Inspector General. Show less

Investigative Analyst, Office of Inspector General

• Oct 2021 - Jul 2022

Office of Inspector GeneralConduct weekly reviews of open cases in AIM and enter all relevant case dates into the database; Ensure all required information has been populated to AIM when opening or closing complaints; Review investigations for errors, omissions, and consistency; Confirm work products meet investigative standards and formatting; Maintain accurate reporting in TeamMate.

Senior Legal Assistant to the General Counsel

• Mar 2020 - Sep 2021

Supervised paralegal specialists; Planned, initiated, and carried to completion administrative activities for the Office of General Counsel; Maintained agency’s Public Records Database; Designed and managed tracking system for legal cases, final orders, and non-case assignments. Served as the Department's Agency Clerk; Facilitated the transition to a paperless office; Spearheaded the update of forms to become compliant with the Americans with Disabilities Act; Coordinated office services such as records, purchasing, personnel, and related activities; Organized all files for the Office of the General Counsel – litigation, general correspondence, reports and other materials for the General Counsel and four other attorneys; Scheduled conference calls, meetings/conferences including arrangements for space, time, and place. Show less

Government Analyst I

• Jul 2017 - Mar 2020

Reviewed and processed written and verbal correspondence including complaints and inquiries; Provided written and verbal responses in accordance with agency’s preferred language, policies, and procedures; Prioritized and maintained workload for multiple ongoing projects; Managed and coordinated processing of Senior Protection Team correspondence; Conducted research and fact checking to determine correct regulatory and enforcement jurisdiction and resources; Analyzed data to establish complaint trends and surges and respond to media and public record requests. Show less

Children's Director and Administrative Assistant

• Apr 2013 - Jun 2018

Coordinated a team of approximately 25 volunteers serving in children’s ministry; Developed weekly lesson plans for classrooms ranging from birth to 4th grade; Maintained communication with families, volunteers, and children; Executed various church-wide administrative tasks as needed including bookkeeping, printing, filing, data-entry, and bulk mailings. Coordinated a team of approximately 25 volunteers serving in children’s ministry; Developed weekly lesson plans for classrooms ranging from birth to 4th grade; Maintained communication with families, volunteers, and children; Executed various church-wide administrative tasks as needed including bookkeeping, printing, filing, data-entry, and bulk mailings.

Nanny

• Mar 2013 - Dec 2013

Supervised four children (single household) diagnosed with mental health disorders; Duties included driving, housekeeping, cooking, homework assistance, disciplinary tasks Supervised four children (single household) diagnosed with mental health disorders; Duties included driving, housekeeping, cooking, homework assistance, disciplinary tasks

Child Case Manager

• Sep 2012 - Mar 2013

Assessed client needs and conducted psychosocial evaluations to develop individualized treatment plans; Provided education and support to clients and family members; Prepared and maintained client records and daily progress notes; Conducted home and school visits Assessed client needs and conducted psychosocial evaluations to develop individualized treatment plans; Provided education and support to clients and family members; Prepared and maintained client records and daily progress notes; Conducted home and school visits

Child Protective Services Investigator

• Jan 2010 - Aug 2012

Investigated allegations of child abuse and neglect; Referred families to services and provided direct services; Testified in Juvenile Court proceedings; Supervised and mentored newly-hired employees and interns; Removed children in accordance with Tennessee State Law; Collaborated with local law enforcement, forensic interviewers, and the District Attorney’s office Investigated allegations of child abuse and neglect; Referred families to services and provided direct services; Testified in Juvenile Court proceedings; Supervised and mentored newly-hired employees and interns; Removed children in accordance with Tennessee State Law; Collaborated with local law enforcement, forensic interviewers, and the District Attorney’s office