Experience

FOUND Study

• United States
• Real Estate
• 1 - 100 Employee

• Director Of Student Life

  • Nov 2021 - Present



University of Connecticut

• United States
• Higher Education
• 700 & Above Employee

• Residence Hall Director

  • Jul 2019 - Nov 2021

  Oversaw South Campus (single-led): Three suite-style residence halls home to 650 academically-focused upper division students including the Honors and Veterans communities (Feb 2021-Nov 2021). Provided ongoing individual/group supervision for 14 Resident Assistants (RAs) and 5 student workers. Oversaw North Campus (team-led): 11 traditional-style halls comprised of 1,400 residents of mixed class years, along with 43 RAs and 8 student workers (Aug 2019-Feb 2021). Recruited, selected, trained, and evaluated employees; make recommendations regarding performance including appointment renewals and progressive documentation up to probation/termination. Implemented and assess educational plan to develop residents personally, interpersonally, and intellectually. Identified students’ individual needs and behavioral concerns, and make appropriate referrals. Advised Hall Association dedicated to resident advocacy and creating civic engagement opportunities. Promoted community standards to facilitate an inclusive living-learning environment for diverse populations. Served in an on-call duty rotation team for 12,000 students across campus consisting of emergency response and crisis management including on evenings and weekends. Jointly managed operations including keys, vacancies, room changes, and work orders with housing liaison. Managed $2,500 programming budget for campus area of responsibility. Collaborated with custodial and maintenance staff to ensure facilities receive proper care. Used Microsoft Office, Maxient, Roompact, UConntact, JobX, Erezlife, and THD to fulfill duties. RA Staffing Work Group: Conduct application review, interviews, and organize selection of 300 RAs. Professional Staff Search Committee: Selection of 8 Hall Directors for the 2020-21 cycle. Completion of UConn Police Department’s 16th annual Citizen’s Police Academy. Selected as an incoming RHD onboarding mentor the past two years. Show less



Christopher Newport University

• United States
• Higher Education
• 700 & Above Employee

• Hall Director

  • May 2016 - Jul 2019

  Managed operations of two suite-style buildings including 500 first and second year students. Selected, trained, and evaluated 20-30 employees (8-16 Front Desk Assistants, 1-2 Front Desk Assistant Coordinators, 12-14 Resident Assistants, and 1 Senior Resident Assistant). Oversaw execution of intentional Residential Curriculum to foster resident learning. Provided support for at-risk students through individual consultations and referrals. Adjudicated campus-wide first and second offenses of community standards utilizing Maxient. Collaborated with academic and administrative departments on student success and retention. Taught five week seminar each spring semester as part of the Resident Assistant selection process. Presented training programs and professional development on topics such as conflict resolution, emergency response, mental health, building community, programming, and diversity. Co-developed and updated curriculum-tracking system utilized by RAs across campus. Served on a primary duty rotation with on-call responsibilities for 4,000 residential students. Identified and followed up with students exhibiting concerning or threatening behaviors in coordination with the Police Department, Residential Housing Support, and the Counseling Services. Performed room inspections and address violations to promote a safe living-learning environment. Guided the implementation of building wide events that support the academic mission. Coordinated operations including keys, room condition(s), and damage assessments. Wrote and reviewed weekly reports; facilitate staff meetings; conduct one-on-ones with supervisees. Maintained and organized appropriate department records and communications. Managed vacancies and conducted room changes with partners in Housing Administration. Accessed work orders to monitor repairs in collaboration with maintenance/housekeeping teams. Managed $3,000 area budget. Show less



University of Rhode Island

• Higher Education
• 700 & Above Employee

• Graduate Hall Director

  • Aug 2014 - May 2016

  Managed hall containing 430 second year students including supervision of 11 Resident Advisors. Responded in 7-day, 24-hour on call rotation across 24 residence halls housing 6,000 students. Initialized educational programming model ($3,000 budget) aligned with learning outcomes. Administered sanctions and guided students’ behavior modification and ethical decision-making. Co-chaired RA Selection Committee involving 350 applicants and 125 returning staff. Lead Special Projects: Recognition Committee, ACUHO-I Intern Selection, and RA Training. Show less

• Summer Conference Housing Coordinator

  • May 2014 - Aug 2015

  Directed 5 conferences ranging from 30-500 diverse participants including housing for the new student and family orientation programs, youth athletic camps, and military service members. Collaborated with peer coordinators regarding logistics of overlapping groups to ensure a quality guest experience for all. Utilized a customer service approach to enhance satisfaction and build relationships for client loyalty.Generated invoices, appropriate access cards, traffic patterns, and room assignments for large groups. Managed facility concerns and submitted work orders for major repairs as necessary. Selected, trained, supervised, and evaluated 2 undergraduate staffs of 17 and 15 Summer Conference Assistants. Show less



Walt Disney World

• United States
• Entertainment Providers
• 700 & Above Employee

• Disney's Animal Kingdom Attractions Cast Member

  • Jan 2014 - May 2014

  • Addressed guest concerns through communication skills; solved problems and formed solutions • Operated award-winning, 118 ft high, 3-min, 50 mph coaster carrying up to 170 riders at once • Ensured a safe, courteous, efficient, and excellent show for theme park guests at all times • Addressed guest concerns through communication skills; solved problems and formed solutions • Operated award-winning, 118 ft high, 3-min, 50 mph coaster carrying up to 170 riders at once • Ensured a safe, courteous, efficient, and excellent show for theme park guests at all times



Monmouth University

• Higher Education
• 700 & Above Employee

• Head Resident Assistant

  • Aug 2013 - Dec 2013

  Led staff of 5 peer Resident Assistants in completing assigned duties timely, effectively, and cooperatively. Supported Area Coordinator in management of halls including task completion and staff selection process.

• Peer Learning Assistant

  • Jan 2011 - Dec 2013

  Acted as a trusted guide, connecting link, learning coach, student advocate, and peer leader to students in First Year Seminar. Produced two end-of-semester events: an "Amazing Race" and "Holiday Food and Hunger Brunch."

• Student Ambassador

  • Jan 2011 - Dec 2013

  Performed a memorable walking or golf cart tour to visiting prospective students and families to expand the University’s brand and produce a welcoming, friendly, and positive on-campus experience. Selected to give final 4 presidential candidates of Monmouth University an official campus tour. Chosen to represent the university for current student speaking panels at admission functions. Won Student Ambassador of the Month Award in October 2011, February 2012.

• Summer Conference Coordinator & Housing Coordinator

  • May 2013 - Aug 2013

  Hosted 100+ unique events ranging from multi-million dollar weddings to economical theatrical productions for children. Delivered superb customer service to external and internal university clients from beginning consultation to end product. Liaison between conference staff and other departments (Media Services, Facilities, Athletics, Police, Catering). Responsible for the maintenance and turnover of isolated University apartment rentals on & off campus. Analyzed incoming program participants’ facility needs & access requirements. Maintained accurate records of conference activities & use of space. Negotiated and amended billing, leases, & contracts as needed. Show less

• Lead Peer Ambassador & Office Assistant

  • Sep 2010 - May 2013

  Presented information sessions for prospective participants. Supported candidates throughout the application process. Assisted in planning and executing orientation and reunion events including proofreading documents, packaging materials, and serving on a student panel. Maintained four Facebook group pages: answered questions, admitted new members, and posted reminders/information for prospective study abroad candidates and those already abroad. Clerical duties including organizing office supplies, checking inventory, answering the phone and emails, providing program information to walk-ins, and scheduling appointments with the Assistant Director. Show less

• Orientation Team Leader

  • Feb 2012 - Aug 2012

  Collaborated with multiple University departments to plan and implement orientation programming for incoming first year students. Assisted in the recruitment, interviewing, selection, and supervision for a Logistics Coordinator and twelve male and female Orientation Leaders. Assisted in the recruitment, interviewing and selection for one National Orientation Director's Association (NODA) intern. Presented to the Monmouth University's Board of Trustee's Student Life Committee and at the University of Delaware's NODA Conference. Coordinated student staff weekend retreat, one-week summer training period, and end of program student staff banquet brunch. Show less

• Resident Assistant

  • Jan 2011 - May 2012

  Provided dynamic paraprofessional advising to 45 male and female first year students. Co-supervised 200 males and females. Mediated high-stress scenarios such as roommate conflicts, depression, homesickness, underage drinking, medical emergencies, loss and grief. Designed, conducted, and evaluated 7-10 social and developmental programs each semester. Created intentional and high-quality programming and floor meetings to support the core values of integrity, inclusion, respect, community, servant leadership, and engagement. Managed administrative tasks: room condition reports, maintenance requests, mail, and documentation of incidents. Crafted monthly educational and interactive bulletin boards, door nametags, and weekly newsletters. Show less

• Orientation Leader

  • 2011 - 2011

  • Worked together with a partner and part of a larger team to support first year students in their transition from high school to college