Experience

Laois Scaffolding Hire

• Ireland
• Construction
• 1 - 100 Employee

• Transport and Logistics / Administration

  • May 2019 - Present



Luxottica Trading & Finance

• Export Order Specialist

  • Apr 2013 - Oct 2014

  Processing Orders for clients across a broad scale of areas, including Middle East, Africa & Asia, South America, Duty Free Shops & Eastern Europe.Working with the logistic teams to ensure deadlines for shipments are met.Ensuring accurate & timely data entry & processing customer orders in accordance with company procedures.Print and enter orders (i.e. ophthalmic frames and sunglasses, spare parts & advertising material) onto database.Dealing directly with customers about orders, errors and ‘out of production’ modelsCollaborate with all Export employees to organize daily workload and deal with any urgent issues.Acting as “Buddy Champion” & trainer for all new starters within the team



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Direct Fulfillment Executive

  • Sep 2006 - Mar 2013

  Offering advice on existing handsets, accessories & pricing. Placing orders for clients and fulfilling client needs.Ensuring orders were delivered within given time frame.Supplying confirmation of stock updates, stock issues.Working to ensure daily targets are met & placed by 4pm.Cross selling, upselling and promotion of Vodafone Products & Services and any other relevant services that will benefit business customers.Point of escalation for all billing issues and rectifying errors, if needed.Liaising with team leaders & several other departments including: Shipping, Logistics, and Accounts when needed with regards to various queries.Dealing with escalations that would be sent to me by my TLEnsuring they are resolved in a timely, efficient manner so as to ensure the customer’s confidence with Vodafone is kept.