Experience

Luxury Apartments

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Bookings Assistant + Accounts Department

  • Dec 2016 - Present

  A widely varied role. Starting out as a head housekeeper, over the past 5 years I’ve worked my way upwithin the business, taking on more responsibility and learning about all aspects of the luxury servicedlettings trade. Working my way up from the bottom is a trend in my work history and shows my determination and drive to progress and develop my knowledge and skills.In my current full-time role I’m responsible for the day-to-day running of the office. This involves responding to telephone and web enquiries, meeting clients & landlords, invoicing, organising and logging maintenance, ensuring gas safety certificates are up to date, checking properties are up to our high standards and updating social media and our website.A large portion of my current role is running the client accounts department ensuring timely and accurate invoicing and payments. With over 35 properties this is a highly involved role that requires a high level of organisation, forward planning and an accurate, professional manner.Arranging viewings with prospective clients allows me the opportunity to establish a client relationship,ensuring I am certain of the client's needs and can work to provide the best suitable accommodation forthem. Meeting clients is one of my favourite parts of the role as it allows me to bring my personality towork. I believe that people are more likely to buy from/book with you if they know you, can trust youand feel like you really understand their requirements - this is only possible through a real face-to-facemeeting.Attention to detail has been pivotal to this role to ensure that corporate/VIP guests receive the luxuryexperience from start to finish.



Boots UK

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Service Assistant

  • Aug 2013 - Dec 2016

  Starting off part-time as a sales assistant, offering health and beauty advice to customers and working on tills, I quickly took on more responsibility. Managing all operational tasks in store for more than 3 years, implementing a sales plan and merchandising as well as being responsible for cashing up and opening or closing the store. This role required great organisational skills and the confidence to make executive decisions. Starting off part-time as a sales assistant, offering health and beauty advice to customers and working on tills, I quickly took on more responsibility. Managing all operational tasks in store for more than 3 years, implementing a sales plan and merchandising as well as being responsible for cashing up and opening or closing the store. This role required great organisational skills and the confidence to make executive decisions.



Slatters Bistro/Abbey Hotel

• General Assistant

  • 2008 - Jan 2012

  Helping with all aspects of hotel work; room service, general hotel standards as well as cleaning of rooms, showing guests to their rooms, telephone and online enquiries. Also food preparation, food service and waiting tables. This developed great confidence and communication skills and knowledge of great customer service. Helping with all aspects of hotel work; room service, general hotel standards as well as cleaning of rooms, showing guests to their rooms, telephone and online enquiries. Also food preparation, food service and waiting tables. This developed great confidence and communication skills and knowledge of great customer service.