Program Coordinator

• Feb 2023 - Present

Customer Lead

• Sep 2021 - Dec 2022

• Promoted from cashier to customer lead position.• Manage the front end of the store, perform duties such as assisting customers with questions regarding product details and locations and ensure customer satisfaction.• Retrieve shopping carts, follow cleaning procedures, and stock the front end with necessary supplies such as bags, receipts and coupon paper, printer ink, labels, etc.• Operate the customer service desk through duties such as answering incoming phone calls and assisting with the purchases of tobacco products, propane, firewood, lottery, and western union products.• Train new cashiers and customer leads on essential job functions including register operations, maintaining the cleanliness of the front end, and Food Lion “count on me” standards Show less

Cashier

• Mar 2021 - Aug 2021

• Assisted customers through the checking out process and with any questions that they may have had while shopping.• Kept the front end of the store organized by stocking front-end fridges, cleaning registers, ensuring grocery bags are stocked at workstations, retrieving shopping carts, etc. • Maintain friendly customer interactions by adhering to Food Lion’s “Count on Me” standards, to gain customer loyalty.

Recreation Intern

• May 2022 - Aug 2022

• Operated the activity center POS system, as well as answered phone calls, and took reservations while providing excellent customer service to guests. • Planned, promoted, and facilitated all recreation activities, while also communicating with other departments to ensure guest enjoyment and functionality of the programs. • Developed “Captain Fripp’s Treasure Hunt” which was a themed Golf Cart Scavenger Hunt that produced the largest turnout for that event the whole summer. • Shadowed the Recreation Director and the Group Sales director throughout the summer to discuss professional development and to learn various aspects of their positions. • Resolve customer service issues in a professional manner. Show less

Undergraduate Teaching Assistant - Program Planning

• Jan 2022 - May 2022

• Selected by RM faculty to serve as an Undergraduate Teaching Assistant. • Assisted the professor with job functions such as grading coursework, taking attendance, and contacting students. • Held office hours to assist students with any questions, assignments, or other problems they may have incurred throughout the semester. • Selected by RM faculty to serve as an Undergraduate Teaching Assistant. • Assisted the professor with job functions such as grading coursework, taking attendance, and contacting students. • Held office hours to assist students with any questions, assignments, or other problems they may have incurred throughout the semester.