Experience

Thrive Causemetics Inc.

• United States
• Personal Care Product Manufacturing
• 1 - 100 Employee

• Beauty Advisor

  • Jun 2021 - Present



Broadway Graham Wealth Partners

• United States
• Investment Management
• 1 - 100 Employee

• Client Associate

  • May 2020 - Jun 2021

  I had the privilege of participating in an Investment Management firm’s opening. The opening process was very detailed, working with the Senior Client Associate, as well as Financial Advisors to transfer client accounts from previous management. Being new to this industry, I needed to learn terms quickly as well as clients to provide the best service possible. Providing effective administrative support to BGWP Team included by not limited to, preparing correspondences, receiving, and directing phone calls, responding to inquiries, handling financial matters, preparing, and distributing reports, tax documents, new client folders, calling and scheduling client reviews, managing record keeping in CRM, managing daily correspondence, filing, document retrieval, and communication needs to team and clients. Working in the financial industry demands a lot of compliance processing to which continual training was maintained including submitting expenses, forms, and documents required by compliance through PAG as well as LPL. I was also tasked to develop, implement, and provide ongoing oversight to creative communications regarding the Social Media presence for BGWP through Social Media Platforms. Presenting measurable marketing processes in an organized manner, creating content calendar, posting regularly on platforms, photography shooting, photo editing, video filming, video editing, creating content for blog, updating website, creating content, publishing, and sending Constant Contact email blasts, creating, and implementing Ads within Social Media while keeping with current compliance requirements.



Illinois Baptist State Association

• United States
• Religious Institutions
• 1 - 100 Employee

• Ministry Assistant Church Planting Northwest & Northeast

  • Oct 2012 - May 2020

  • I assisted the Northwest Church Planting Director and the Northeast Church Planting Director. Duties include: answering phones, transferring calls, email communication, copying, filing, booking flights and hotels, writing check requests, confirming daily appointments, monthly expense reports, visa bills, imputing data into MyMoMe database, ABE’s database usage, IL Tracking System usage, Student Missionary position requests, Church Planting Intern position requests, Church Planting position requests, and Lead Church Planter position requests. I was also in charge of the organization of different events such as plantCHICAGO, Basic Training Journey, Invest Assessment Event, Churches Planting Churches, Church Planting Rendezvous, and Care Events. Within these events, I also created and designed Constant Contact emails, information flyers, spreadsheets, nametags, and communication cards. This work demanded high communication with several different people and organizations to make sure all information is correct and accurate. The work mentioned is highly detailed, with many different operations to each event and request. The database and portal work was also ever-changing and updating the team with advances in technology was necessary.

• Administrative Assistant

  • Oct 2012 - May 2020

  I assisted the Assistant Executive Director of Church Planting, Church Planting Director, 4 Church Planting Catalysts, and a Church Based Church Planting Catalyst. Duties included answering phones, transferring calls, email communication, copying, filing, booking flights and hotels, writing check requests, confirming daily appointments, monthly expense reports, visa bills, imputing data into R.A.P. database, ABE’s database usage, Position Requests, writing deposit slips, and keeping up with budget account line items. I was also in charge of the organization of different events. Within these events, I also created and designed Constant Contact emails, information flyers, spreadsheets, nametags, and communication cards. Before an 8-week maternity leave in 2017, I designed a unique, step by step Process Manuel for my position. I printed and bound a physical copy as well as an electronic copy that had live links to all files needed during steps. When a temporary assistant was hired, I was tasked with training and completed all the required items before maternity leave. In 2016, I was tasked with trading physical files for electronic files and successfully completed this by the middle of the year. Keeping track of where potential church planters are in the process is another responsibility of mine, and I designed a live spreadsheet available to anyone in the office or on the field to view. Many times, with my work, I was responsible for reminding the Directors & Catalysts of work that was needed to be accomplished, or information that needed to be given to complete a step in the process. The work mentioned was highly detailed, with many different operations to each event and request. The database and portal work were also ever-changing and updating the team with advances in technology was necessary.



Green Toyota, Volkswagen, Audi

• Springfield, Illinois Area

• Warranty Administrator

  • Jul 2011 - Oct 2012

  • I was hired for the position as Rental Car Manger, was promoted to Customer Relations Manger alongside of Rental Car Manager. I was promoted again to a new position as Warranty Administrator along with Dealer Trade. My position for Rental Car Manager included: filing, organizing keys, booking shuttle services (for pick up and drop off), reserving rentals, answering phones, transferring calls, filing, opening and closing rentals contracts, moving fleet vehicles, checking fleet vehicles in and out, separating paperwork, scanning paperwork, and customer service. During my tenure I was able to assist and train newer employees in each department. All departments need operations to be very organized and depend on high communication and customer service skills which I performed daily. For Customer Relations Manger my duties included: printing off customer data, follow up phone calls to customers, organizing data given, making weekly spreadsheet of data, cleaning cafe counter, checking on customer’s every 30 minutes, assisting any customer at any time, sending out gifts to customers who had received poor service. Both of these positions also required me to be back-up receptions to the dealership as a whole (service and sales). Warranty Administrator and Dealer Trades duties include: stock number maintenance, RDR new vehicles, close Audi, VW, Scion, and Toyota claims, submitting Audi, VW, Scion and Toyota claims, printing out weekly schedules, cleaning them to each department needed, scheduling Customer Celebration every other month and overseeing it, working in each database according to dealer, learning new campaigns, printing financial paperwork for deals, making new jackets, assigning stock numbers, assigning drivers to take deals, calling helpline when claims are not approved, checking all claims before closing them, sending them back if they are incorrect, transferring claims from Reynolds to claiming database, organizing claims if Pending or Parts Returned.



Precision Toyota Inc

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Cashier, Receptionist, and Transportation Center Office Assistant

  • 2010 - 2011

  • This position notes a 3 week rotation into different departments of Precision Toyota Service. Being trained in all 3 departments, I was able to assist more than one area when there is a need. Duties for cashiering include: opening and closing registers, register usage, ADP database usage, closing paperwork, logging paperwork, checking paperwork for warranties, filing, organizing keys, calling vehicles, and customer service. Duties for receptionist include: separating paperwork, scanning paperwork, booking appointments, taking and delivering messages, ADP database usage, answering phones, transferring calls, looking up customer history, confirming appointments, and customer service. Duties for Trac office assistant include: booking shuttle services (for pick up and drop off), assigning shuttle drivers to customers, sending out shuttles, reserving rentals, answering phones, transferring calls, filing, opening and closing rentals contracts, moving fleet vehicles, checking fleet vehicles in and out, separating paperwork, scanning paperwork, and customer service. During my tenure I was able to assist and train newer employees in each department. All departments need operations to be very organized and depend on high communication and customer service skills which I performed daily.



AMERICAN EAGLE OUTFITTERS INC.

• United States
• Retail
• 700 & Above Employee

• Sales Associate, Cashier, Jewelry Expert, and Denim Expert

  • 2009 - 2011



University of Illinois Springfield Bookstore

• Springfield, Illinois Area

• Sales Associate, Cashier

  • 2008 - 2009



First Baptist Christian Academy Early Childhood

• Administrative Assistant

  • 2007 - 2008



IBSA

• Springfield, Illinois Area

• Temporary Assistant

  • Jun 2007 - Jul 2007



Berni's Pizza

• Shift Manager

  • 2006 - 2007



Old Navy

• Logistics

  • 2005 - 2006



Banana Republic Petite

• Sales, Non Sales Associate

  • 2005 - 2006



Founders Bookstore

• Cashier, Ordering, Sales Associate

  • 2003 - 2006



LifeWay Christian Resources - Centri Kid

• Camp Staff, Archery Instructor

  • Jun 2005 - Aug 2005



Taco Tierra

• Part-Time Associate

  • 2000 - 2003