Experience

Terso Solutions
• United States
• Hospitals and Health Care
• 1 - 100 Employee
• Manager, Customer Operations

  • Jul 2022 - Present


Amazon Logistics

• United States
• 700 & Above Employee

• OTR Operations Manager

  • Oct 2021 - Jul 2022

  Work daily with 9 DSPs helping them understand the new ECP platform and ensuring they are able to meet their weekly route commitments while sustaining required quality levels to hit station level metric goals. Dispatched station’s largest volume day of 58,453 pieces and 274 routes between cycle 0 and cycle 1. Work with the DSPs to drive PNOV down from +1,000 DPMO to under 500 DPMO. Realign DSP RGU areas, condensing them into smaller more compact areas to better support DA affinity and route creation. Support the launch of 3 new DSP providers during peak 2021, helping them ramp to be able to meet their weekly OKAMI route commitments. Mentor and coach 5 OTR ORAMs to help them obtain the skills needed to advance to the next level in their Amazon career.

• Area Manager, Delivery Ops

  • Jun 2020 - Oct 2021

  Assisted in launching new delivery station in Madison, WI with 7 new Delivery Service Providers (DSPs). Conducted weekly capacity meetings with DSPs to ensure they are able to meet their accepted route counts. Analyzed and adjusted building volume levels based on volume availability, UTR capacity and DSP route capacity on a weekly basis. Reported on daily quality and safety metrics for the station, working with both the DSP and UTR teams to achieve region level goals. Supported and mentored 1 Process Assistant (PA), 1 Dispatch PA and 3 Driver Trainers helping them develop the skills needed to move to the next level.



Sub-Zero Group, Inc.

• United States
• Manufacturing
• 700 & Above Employee

• Lead Transportation Analyst

  • Mar 2017 - May 2020

  Implemented a formal Ocean Freight RFP bid package and Freight Forwarder section process. Worked with Freight Forwarders on new regulations, rate reduction strategies and invoice discrepancies. Reviewed, selected, and implemented a parcel audit company to assist in auditing weekly parcel invoices to reach monthly savings goal of $2,000. Assisted Warehouse Supervisor in development of training documentation and strategies along with identification of process inefficiencies and improvements. Worked with project team on selection and implementation of a WMS and TMS system. Acted as both a Transportation SME and Communications and Training Lead on Manhattan TMS and Manhattan SCALE projects. Developed organizational communications, updating the entire corporation on upcoming milestones and training sessions. Worked with WMS and TMS teams to compose both individual department and supplier/vendor overview and training sessions. Created work instructions for TMS while organizing and leading training sessions across multiple functional areas.



Flexsteel Industries Inc.

• United States
• Furniture and Home Furnishings Manufacturing
• 300 - 400 Employee

• Global Logistics Supervisor

  • Jun 2015 - Mar 2017

  Management of both international and domestic parcel freight rates for corporation, securing reduced rates as well as higher earned discounts. Developed and implemented a cut and sew, direct to customer program, allowing for a transit time reduction of 12 to 3 weeks in delivery of repair parts to customers. Assist with annual Ocean Freight RFP, securing reduced rates that allowed the company to meet a $1.75 cost per cube goal. Closely work with both direct steam ship lines and NVO’s for freight rate reductions, invoice discrepancies, and SOLAS regulation implementation. Oversee drayage programs, assisting in drayage provider selection, implementation and continued follow-up and program improvement. Assist with Vietnam consolidation program development and Chinese consolidation program review, identification of inefficiencies and process improvements. Continuous support of Cargo Management Project Leader with execution of Flex Track booking and PO management system. Manage completion of Vendor Portal for document creation, supplier PO submission, booking creation and customs document submission to Customs Brokerage team.



Accuray

• United States
• Medical Equipment Manufacturing
• 700 & Above Employee

• Logistics Coordinator

  • Nov 2014 - Jun 2015

  Develop and maintain a backorder tracker for shipments that are unable to be sourced in region and have to come from an alternate location. Create an import and export list comprised of 840 CyberKnife parts allowing for proper classification of materials on all commercial invoices. Establish a commercial invoice template that can be used company wide, both domestically and internationally. Determine appropriate HTS and Taric code for 840 CK parts. Support annual fill rate metrics of 97 percent regional fulfillment, 90 percent RSL critical warehouse fulfillment to plan and 98 percent spare part stock to plan.

• Logistics and Trade Compliance Specialist

  • May 2014 - Oct 2014

  Create and process weekly FTZ 214, 7501, 7512 and 3461 entries to US Customs or US Customs Broker. Perform MID and HTS code updates and validations in QuestaWeb program. Assist in determining appropriate HTS classification for new fabrics. Compile required document packets necessary for US Customs clearance at port. Audit CPSIA and Lacey Act Declarations. Troubleshoot various US Customs entry issues and provide follow up and communication direct to sourced vendors, carriers, sales teams, and US brokers. Research and process multiple state URN licensing for the corporation. Validate and process freight, supplier, and miscellaneous invoices for Sourced Products Department using AS400.



Formerly: TM Logistics

• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• SCI Coordinator

  • Sep 2013 - May 2014

  Updated supply management dashboards for PDP processes. Maintained part delinquency workbook, updated buyers and supervisors of daily delinquencies. Performed PFEP's for each phase of product development combining part design and specification with proper containerization. Tracked part progress, informed buyers and managers of any parts that became hot parts and needed immediate attention. Developed and tracked SCI Buyer metrics on a monthly basis.

• Special Projects Personnel

  • Sep 2013 - May 2014

  Process monthly production and rapid response chargebacks. Enter monthly data into hot sheet report, verifying all information is correct and data falls into appropriate categories. Complete invoice comparison workbook separating out PSL, Davenport, Baltimore and OFT charges. Record PSL service expenses for current month. Search for and input previous month’s warehouse expenses into applicable categories in warehouse expenses workbook. Determine appropriate bill to codes and or freight accounts for freight pay invoices that are incorrectly labeled. Perform month end accounting break outs for freight and each freight pay stream. Assist PFEP Coordinator with sizing and containerization of new and current production parts.

• Logistics Planner

  • May 2012 - Sep 2013

  Determine appropriate rounding values for current production parts based on established days on hand requirements. Review part dimensions in Vis View and verify discrepancies with Design Engineers. Use Packaging Assistant and Excel Tool to determine maximum quantities for specific parts in each returnable container. Verify current daily part usage in SAP. Maintain and enter data into Container Vault. Review new proposals with buyers, suppliers, and MRP Controllers. Enter packaging changes into Container Change SharePoint file. Work with MRS to maintain containerization parameters for affected parts in SAP.



UPS

• United States
• Truck Transportation
• 700 & Above Employee

• Package Dispatch Supervisor

  • Jul 2007 - Oct 2012

  Performed daily data corrections to guarantee packages arrived in center with correct tracking information allowing proper delivery by drivers. Imported historical data and synchronized dispatch planning system (DPS) with driver diad program (DCS). Completed DPS territory and trace maintenance resolving any not in system (NIS) discrepancies. Maintained proper pick-up logs in order for drivers to adhere to established pick-up compliance standards. Analyzed beginning of day (BOD) and end of day (EOD) reports to determine appropriate stop counts and route numbers to achieve daily standards. Constructed a dispatch plan utilizing all information gathered to ensure the most efficient delivery and pick-up methods were employed. Informed other supervisors of new procedures and policies being enforced within the organization. Implemented additional tracking reports to guarantee compliance with union contract language. Generated, analyzed, and distributed daily PAS reports to supervisor ensuring accuracy.