Experience

California Earthquake Authority
• United States
• Insurance
• 1 - 100 Employee
• Business Technology Manager

  • Sep 2012 - Present


Skylark Marketing & Communications

• United States
• Advertising Services
• 1 - 100 Employee

• Consultant

  • 2002 - 2012

  I provide professional and efficient project management for Inter/intranet site planning and design (also information architecture design and content development); usability evaluations and analysis; market research and analysis (focus groups, surveys); web and technical writing and editing; outreach and community relations campaign design; business analysis; communications plans; change management; proposal writing; marketing collateral development. I provide professional and efficient project management for Inter/intranet site planning and design (also information architecture design and content development); usability evaluations and analysis; market research and analysis (focus groups, surveys); web and technical writing and editing; outreach and community relations campaign design; business analysis; communications plans; change management; proposal writing; marketing collateral development.



Skylark

• United Kingdom
• Design Services
• 1 - 100 Employee

• Sub-contract with San Francisco Unified School District, Student Support Services Dept.

  • 2009 - 2010

  My Roles: Project Manager of Website Design/Development, Information Architect, Content Writer/Editor My role was to manage this eight-month project from conception to launch. The challenge was to create a public website which would act as an information resource for the Student Support Services Department (SSSD), and also act as a web portal to 37 unique SSSD Programs. I developed and managed the project plan, schedule, deliverables and milestones; mapped out the approval process; and identified potential risks and resolution methods. I coordinated the efforts of all project resources including senior management, other contractors and creative and technical staff. I led scoping sessions with the client team to identify the goals and intended outcomes of the project; target audience; and developed personas to aid in creating the design concept and message. I developed the information architecture (in Word and Visio), and ensured the user-centric site concept and architecture were carried over to the graphic design phase. I also managed the site content generation process, involving approximately 250 pages of text and documents from 37 different SSSD departments. I edited all content for consistency, style and grammar. We gained approval from senior management and launched the site. Other clients for whom I have performed similar work: •Pacific Housing, Inc., 2009 www.pacifichousing.org •California Association of Health Plans, 2007-2008 www.calhealthplans.org •Telecommunications and IT Association (TCA), 2004-2008 (link no longer active)



Modcom

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Project Manager

  • 2000 - 2003

  My job with Modcom included the following roles: •Project Manager for website development projects, public relations campaigns and business analysis projects oDefined project scopes, tasks and deliverables oCreated and tracked project schedules and budgets ranging from $25-250K oCoordinated efforts of internal and external staff •Researched and designed user interface for custom software solution •Designed and deployed usability evaluations for commercial and not-for-profit websites •Acted as lead information architect for websites designed by the firm •Developed and conducted focus groups, surveys and interviews •Researched, wrote and edited client communications and marketing plans •Wrote client software and training manuals, and conducted client training •Managed all aspects of public information campaigns, including outreach to government officials, media and community members •Researched and wrote responses to RFPs/RFQs