Experience

City of Troy, New York

• Government Administration
• 1 - 100 Employee

• Deputy City Clerk

  • Jan 2018 - Present

  Responsible for the execution and organization of a variety of complex administrative, legal, and supervisory duties in support of the day-to-day operations of the City Clerk’s Office for the City of Troy, NY.



Center for Health Workforce Studies

• United States
• Research Services
• 1 - 100 Employee

• Communications Specialist

  • Jun 2016 - Jan 2018

  Supports the work of the Communications Director to prepare written, web, and audiovisual materials used in promoting or publicizing the Center for Health Workforce Studies. Participates in the development of, and performs maintenance for, content for the Center’s websites, including the main Center website, project-specific websites, and the NY Health Careers website. Performs copy-editing, proofreading, and layout design for Center publications. Uses the Center’s social media outlets to engage the Center’s audience through posting the Center’s work as well as related health workforce research content. Provides technical assistance during live webinars. Additionally, assists in the preparation of literature reviews, presentations, and miscellaneous research support as needed.

• Communications and Adminstrative Assistant

  • May 2015 - Jun 2016

  A versatile role in assisting both the Communications Director and Program Assistant; focused on maintaining the Center's websites, utilizing social media to promote research publications, publication layout, some copy-editing and administrative duties as needed.• Flexible approach to daily tasks and priorities, learning new skills to meet the demands of frequently changing projects.• Skilled use of: Illustrator, InDesign, Office Suite, Microsoft Project, WordPress interface.• Strong attention to detail for consistent use of the Center's style guide.



New York State Department of Health

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Claims Processing Specialist

  • Apr 2014 - May 2015

  Responsible for insurance and claim processing, fiscal hotline support, and records management.• Processing and documenting insurance information, including identifying missing information and contacting program participants and insurance companies as needed. Working knowledge of HUCP database programs, third party payers, payment information guidelines, ACA policies, and claims procedures.• Answering the hotline in a professional manner to triage and/or address information requests from participants, providers, insurance companies, pharmacies, and facilities. Following HIPAA procedures regarding Protected Health Information during all calls.• Clerical duties: filing, organizing, and scanning.• High level of multi-tasking productivity required.