Experience

Doctorcall

• United Kingdom
• Medical Practices
• 1 - 100 Employee

• Practice Supervisor

  • Sep 2019 - Present

• Senior Administrator

  • Feb 2018 - Sep 2019

• Operations Assistant

  • Aug 2017 - Feb 2018

• Clinic Receptionist

  • May 2017 - Aug 2017



Hallmark Hotels

• United Kingdom
• Hospitality
• 100 - 200 Employee

• Front Desk Receptionist

  • May 2016 - Apr 2017

  - First point of contact for guests at a 4-star hotel responsible for checking in guests, allocating rooms and handing over keys. - Handled bookings and cancellations by phone, email or face-to-face ensuring they are allocated rooms appropriately. - Answered questions about the hotel facilities. - Dealt with special requests such as room service, taxi bookings and wake-up calls. - Dealt with the safe, daily banking, and all money received at reception during my shift. - First point of contact for guests at a 4-star hotel responsible for checking in guests, allocating rooms and handing over keys. - Handled bookings and cancellations by phone, email or face-to-face ensuring they are allocated rooms appropriately. - Answered questions about the hotel facilities. - Dealt with special requests such as room service, taxi bookings and wake-up calls. - Dealt with the safe, daily banking, and all money received at reception during my shift.



Geoban SA

• Spain
• Financial Services
• 100 - 200 Employee

• Financial Case Handler

  • Jun 2014 - Apr 2016

  • Working as part of a team to hit daily, weekly and monthly targets. • Navigating my way around a number of complex systems to gather relevant information. • Contacting a number of customer one-one-one to ensure a holistic review of the case was being conducted. • Developed valuable written and oral communication skills through emails and contacting customers. • Organising my time effectively in order to generate an efficient strategy to manage increasing workloads. • Ensuring a fair investigation of all cases was conducted and that the complaint was issued with a swift and reasonable response. Show less