Experience

NSL Telecoms Ltd
• United Kingdom
• Telecommunications
• Account Manager

  • May 2022 - Present


Connells Group

• United Kingdom
• Real Estate
• 700 & Above Employee

• Customer Service Advisor

  • Oct 2020 - Apr 2022

  This role saw my first position out of hospitality and within the property sector. Working at the central support contact centre I continued working within customer service. The Group encompasses 700 branches across the UK, of varying brands (including Connells, William H Brown, Allen and Harris, Peter Alan and Barnard Marcus). Early 2021 Connells Group merged with Countrywide, adding a further 500 branches to the estate. My main job responsibilities included: • Working within the ‘Web Portals’ team • Facilitating the arrangement of house viewings; • Arranging property valuations; • Arranging financial services appointments; • Making and receiving c. 150 calls a day • Liaising with both current and potential customers and vendors, by verbal telephone communication and email; • Liaising with colleagues within branches; • Daily reporting to Customer Service Manager and Operations Director; • Using the PEBL CRM system with Matchmaker diary branch interface. I was employed in this role working 24 hours a week over 3 days. Show less



glh Hotels

• United Kingdom
• Hospitality
• 400 - 500 Employee

• Sales Manager

  • Aug 2017 - Sep 2020

  The Thistle Express Luton opened in July 2017, operating as a 152 bedroom limited service Hotel. My main job responsibilities included: • Account management of new and existing business including Local Corporate Accounts and Groups; • Identifying and qualifying new business to grow revenue production and maximise opportunities; • Monthly reporting on sales activities and revenues; • Working with colleagues to encourage a sales culture throughout the hotel; • Attending networking events and exhibitions to promote the hotel; • Conducting client and agency presentations; • Organising and host familiarisation trips to the hotel; • Researching competitors activity and new openings; • Contacting lapsed users; • Submission of national account RFPs; • Using the Salesforce CRM system. Show less



Pendley Manor Hotel

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Business Development Manager

  • Jun 2014 - Sep 2017

  Independently owned and operated the venue offered 73 bedrooms along with 6 main meeting rooms for up to 250 delegates, along with syndicate rooms and private dining rooms. My main job responsibilities included: • Proactive business development and sales approach through identifying potential markets and clients where opportunities exist to grow revenue; • Maximising all revenue streams to achieve financial targets – annual turnover in excess of £3million; • Developing strong relationships with conference booking agencies to raise the profile of the facilities to build a new (and develop the existing) corporate/MICE client base; • Establishing new and maintaining existing local corporate accommodation accounts; • Weekly and monthly reporting on sales activities and revenues; • Forecast analysis for future months with subsequent communication regarding strategy approach; • Input into internal and external marketing and advertising activities; • Input into Hotel budget, commercial plan and sales & marketing strategy documents; • Working with the General Manager and Financial Controller to achieve targets in Revenue, Occupancy, ADR, RevPar and EBITDA; • Management of National accommodation accounts through the RFP process; • Hotel presentations to local corporate companies and agents; • Analysis of OTA and GDS statistical information; • Attendance at a range of local networking events; • Attendance at national exhibitions; • Using the Opera Sales & Catering CRM system; • Nationwide travel and overnight stays as required. Show less



Forestdale Hotels / Akkeron Hotels

• Cluster Sales Manager

  • Aug 2011 - Jun 2014

  This role saw my first position in a non-operational capacity. Originally employed as a single site Sales Manager, I was promoted to a Cluster position of 4 Hotels within 10 months of my employment. My main job responsibilities included: • Working with the teams on property to encourage a sales culture to maximise revenue through sales leads; • Negotiation and management of accounts ranging from Local companies to National and SME agents; • Profiling business accounts to grow Hotel revenue through maximising opportunities; • Working with General Managers on property to achieve targets in revenue, occupancy, ARR and EBITDA; • Management of National accounts through the RFP process and at local level; • Promoting and cross selling the Group to conference and accommodation agents, both National and SME; • Analysis of TPI and GDS statistical information; • Production of annual sales and marketing plans for each property; • Facilitating two Hotel brand changes including subsequent refurbishment programmes and re-launches; • Working to a target of 8 revenue generating appointments per week; • Utilising the Goldmine CRM system. Show less



Westover Hall Hotel

• United Kingdom
• Hospitality

• Hotel Manager

  • Jun 2008 - Jul 2011

  This position involved the overseeing of the day-to-day running of this privately owned Hotel. Working closely with the Directors, together we drove the Hotel on both strategic and operational levels along with a workforce of 20 employees. I had many duties as part of my role, including Accounts, Reception, Conference, Banqueting and Events Co-ordination, Health & Safety, Fire Safety, In-House Training and Staff Management. This position involved the overseeing of the day-to-day running of this privately owned Hotel. Working closely with the Directors, together we drove the Hotel on both strategic and operational levels along with a workforce of 20 employees. I had many duties as part of my role, including Accounts, Reception, Conference, Banqueting and Events Co-ordination, Health & Safety, Fire Safety, In-House Training and Staff Management.



Quy Mill Hotel Hotel & Spa

• United States
• Hospitality
• 1 - 100 Employee

• Senior Assistant Manager

  • Nov 2005 - Mar 2008

  My position involved overseeing the daily management front of house within the Hotel. I took a fundamental role in reservations and reception management and was also responsible for a variety of personnel matters including the recruitment and induction of staff. My key area of responsibility was the co-ordination of weddings at the Hotel, through taking enquiries, organising the administration and running the event on the day. My position involved overseeing the daily management front of house within the Hotel. I took a fundamental role in reservations and reception management and was also responsible for a variety of personnel matters including the recruitment and induction of staff. My key area of responsibility was the co-ordination of weddings at the Hotel, through taking enquiries, organising the administration and running the event on the day.