Trade Counter Sales

• Jun 2022 - Present

Customer Service Representative

• Feb 2020 - Jun 2022

Key Responsibilities▪ Process purchase requisitions/raising purchase orders for the branch▪ Good receive incoming deliveries▪ Managing returns, credits and complaints▪ Forecast and planning purchase orders as per existing inventory▪ Liaise and maintain relationships with suppliers▪ Organising freight to pick up stock loads▪ Regularly keep an eye on stock levels in HARMONIQ▪ Inform ETA'S to customers, customer service and account managers▪ Follow up and update any purchase orders past due date or on back order▪ Assisting customers with ordering material, enquires and quotations over the phone, face to face and viaemail▪ Process regular cycle stock count to ensure stock numbers are correct▪ EFTPOS and cash handling / processing EOD

Reception Administration

• Jan 2018 - Feb 2020

Key Responsibilities ▪ Data entry of supplier invoices▪ Company build progress invoicing out of WorkflowMax and Buildxact▪ Issuing Purchase Orders for Sub-contractors▪ Manage documentation for houses under construction▪ Maintain running total of actual costs for the Builds▪ Preparing Steel layouts to be sent out with deliveries▪ General Filing▪ Answering phone enquires / screening and transferring calls▪ Ordering equipment and stationary for the Manufacturing Factory and Office▪ Maintaining Job Sites to Detailed Account Transactions in XERO▪ Creating new employee packages▪ Organising building plans, applications and documents to go to Certifiers/Council for certification ▪ Managing Social Media▪ Completing Credit Application Forms▪ Making Employee Files▪ Arranging and booking appointments for management▪ Ensuring Sub-Contractors Documents are up to date and filed in XERO

Finance Officer

• Feb 2017 - Nov 2017

Key Responsibilities▪ Working for the Shire of Pingelly as a Finance Officer▪ Accounts payable and receivable, processing of financial reporting▪ Responsible for the BCITF and BSL monthly reporting, involving reporting back of financial figures ▪ Reporting of end-of month accounts paid and presented to Council▪ Dealing with creditors, by email, face to face and via telephone▪ Transport licensing, including renewals, registrations, dealing with customer enquiries▪ FBT and BAS payments, paperwork and associated reporting and record keeping▪ Dealing with customers, both in person and via the telephone, within a diverse local community▪ Cat and dog registrations, liaising with other departments including the Ranger

Administration Trainee

• Jan 2016 - Jan 2017

Key Responsibilities▪ Undertaking a 12-month Traineeship within a busy regional CRC and Shire obtaining Certificate IV in Business▪ Providing a high level of customer service and completing retail point-of-sales, EFTPOS and cash handling▪ Advising visitors to the CRC on course enrolments, local events and tourist information▪ Australia Post and Courier tasks, processing of incoming and outgoing post▪ Processing financial tasks including daily banking and end of day financials▪ Printing, photocopying, binding, laminating, scanning, email, faxing and photo printing▪ Department of Transport licensing, desktop publishing and Shire Council meeting setup▪ General secretarial duties and assistance with customer enquiries, completing complaintsmanagement▪ Collation of information for the Wandering Echo newspaper, updating of local community Facebook account ▪ Assisting with event management including producing marketing materials, organising and promoting community events, including seniors outings, seasonal events, and children’s holiday activities▪ Accurate recording and updating of CRC statistical information e.g. client numbers, for collation at meetings