Experience

Denaster

• United Arab Emirates
• Consumer Electronics
• 1 - 100 Employee

• Customer Service/Receptionist

  • Jul 2016 - Present

  Act as a liaison between sales, customer and internal distribution operations regarding order status, TCC compliance, order processing, order quantity changes, order line modifications and delivery status of orders made thru stores and online websites.( Dubai Duty Free, Virgin Mega Stores, Harvey Nichols, Toystores, Bloomingdales, Amazon.ae, Unboxdeals) Contact appropriate functions to trace or expedite customer shipments. Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the issue; expediting correction or adjustment and following up to ensure resolution. Discuss assessment of repairs/ faults and service requirements based on manufacturer/supplier recommendation. Record the requirement correctly on job card to avoid any ambiguity effecting the quality of repair. Received inbound calls from customers, providing information regarding services or products, taking new orders and canceling accounts. Determine charges for services requested and contact customers to respond to inquiries or notify them of claim results and planned adjustments. Sorted, received and distributed postal correspondence between departments & personnel, including parcel packaging, preparation and efficient shipping to ensure accurate distribution of mail and important documents are not misrouted. Kept reception area clean and neat and coordinate travel accommodations for staff, out-of-town visitors, regarding agendas and transportation. Directed incoming calls to internal personnel and departments and prepare administrative reports. Show less



ID Design (Easa Saleh Algurg Group)

• Dubai, United Arab Emirates

• Customer Service/ Receptionist

  • Dec 2010 - May 2016



Robinson Department Store Philippines

• Balibago, Pampanga Philippines

• Cashiering Supervisor Operations

  • Oct 2008 - Aug 2010