Head of Talent & HR

• Apr 2022 - Present

Talent Acquisition Lead

• Apr 2019 - Apr 2022

Establish and Lead a Resourcing & Talent acquisition shared services team ensuring an efficient, effective and stakeholder centric service. Incorporating responsibility for strategic development of the NTU employer identity in support of the attraction and retention of a workforce that supports delivery of the NTU strategic objectives.Accountability for compliance against UKVI and DBS requirements and delivery against operational KPIs and Performance metrics.Identifying and implementing process improvements to drive efficient service delivery.

HR Business Partner

• Aug 2016 - Apr 2019

HRBP responsibility for a client portfolio alongside lead accountability for the development and implementation of robust compliance measures for Immigration and DBS. Responsibility for Senior Recruitment processes and the management of the employer brand. Significant project activity: procurement oversight for temporary and executive search agency frameworks, policy development, Brexit HR associated risk analysis and the identification of mitigations).

Head of HR Operations

• Mar 2014 - Aug 2016

In addition to the Resourcing & Operations remit, responsibility for leading the HR Operations Team in providing excellent service through efficiency, consultation and communication. Ensuring that the Operations team works with the Academic and Professional Support areas to recruit and retain highly qualified diverse staff; facilitate positive employee relations; and support the creation of a high performance culture where employees recognise and understand the contribution that they make to the success of the University.Particular responsibility for the following;Lead, develop and coach the Operations team to provide excellent service;Delivering a value added service in all areas of operational HR;Creating and maintaining accurate and useful data and management information to help functions understand and manage their workforce;Deliver and/or be central to the delivery of area/portfolio specific projects;Develop and maintain positive and productive working relationships with key stakeholders;Leading the HR Operational Services team and managing the key outputs/deliverables to provide sustained improvement, ensuring an efficient and effective service is delivered consistently across the organisation;Responsibility for creating, maintaining and improving as required University employer branding ensuring delivery against KPIs;Managing a non pay budget of c£600k;To take the lead on overseeing and ensuring delivery of key cross University/HR and workforce related projects.

HR Manager - Resourcing & Operations

• May 2011 - Mar 2014

Project Lead for the implementation of an e-recruitment system. Ensuring strategic, cost efficient and timely recruitment processes and interventions in support of the University's objectives. Authority on CRB and Immigration related matters. Case Management - oversee employee relations cases, either directly or through the Business Advisors, to ensure appropriate solutions are achieved within budgetary requirements. Responsibility for a HR portfolio of c250 employees.Work with trade union representatives to build effective relationships to enable effective issue resolution.

HR & Training Manager

• Jan 2008 - Jun 2011

Reporting directly to the Chief Executive, responsible for an HR function for circa 200 employees in 7 locations across the UK and management of a HR Assistant.Champion for the performance management process through delivering talent and succession management, goal alignment and reinforcement of the Tribal Resourcing Values.Strategic support of the business plan through the provision of focused policy development and pragmatic employee relations advice.Significant Achievements Include:Making HR processes and guidance clear, relevant and accessible across the organisation, reducing ER and claims liabilities by modernising and reintroducing all HR policies, staff handbooks and Intranet based resources.Providing HR Business Partner support to all managers from Chief Executive to Supervisors (including employee relations, engagement, change management, recruitment & selection, learning & development and reward strategies).Establishing an effective assessment and development process for, and delivering improved service levels to, the business resulting in improved performance and reduced employee turnover.Designing and launching a Performance Development Review process linked to the annual business plan.Delivering training to line managers on HR and People Management issues resulting in improved staff satisfaction, retention and performance managementSecuring first time Investors in People Accreditation which, inter alia, enhanced the Company’s profile in public sector tender submissionsManaging the centralisation of a back office support services programme, including relocation of services and downsizing and restructuring to deliver cost savings

HR & Training Assistant

• Oct 2005 - Jan 2008

Assistant to the HR Manager on all duties included in my HR Manager roleSignificant Achievements Include:Established and integrated an emerging HR function within the Tribal Resourcing Division.Implementation of a Human Resource Information System across the business.Design and implementation of a suite of training and development initiatives aligned with organisational objectives.Harmonisation of employee terms and conditions following a number of acquisitions and TUPE transfer.

Recruitment Response Manager

• Sep 2003 - Oct 2005

Designed and developed a high quality, efficient recruitment response handling service for Chief Executive/Director level assignments which increased efficiency and improved client and candidate satisfaction levels.Centralised and coordinated the distribution of all candidate recruitment information.Significant Achievements Include:Evaluated the effectiveness of the recruitment strategy for each assignment through the development and introduction of post assignment feedback questionnaires (both client and candidate).Improved the candidate care activity during the initial recruitment stages by ensuring all requests for information were actioned within 24 hours.Piloted an outsourced client partner approach working on day to day delivery of recruitment requirements and advising on best practice. This was subsequently rolled out as a bespoke business service.

Professional Resourcing Officer

• 1996 - Sep 2003

Accountable for the strategic recruitment process of 57 Boots Dentalcare practices covering the following professional portfolio: Dental Hygienists, Chiropodists, RGN Nurses and Chiropody Assistants. Significant Achievements Include:Designed, implemented and appraised a recruitment toolkit including, competency interviewing, assessment centres, advertising, mail-shots, conferences & exhibitions, graduate talks.Set up a process for prioritising recruitment needs using a lost revenue model.Diversity proofed the whole recruitment process.Formulated appropriate employment contracts for successful candidates.Developed a system to use assessment data to establish a development programme for new starters.

Business Efficiency Assistant

• 1996 - 1999

Business Networks Administrator

• 1995 - 1996